Admission Coordinator

Bristol Hospice; Andalusia (AL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Tuition reimbursement

PTO & holidays

Insurance (medical/dental/vision)

HSA & 401(k)

Mileage reimbursement

Advanced training

Culture of care

Job summary

Bristol Hospice in Andalusia, AL seeks an Admissions Coordinator to manage day‑to‑day admissions operations, triage calls, initiate referrals, verify insurance, and keep leadership informed of activity and issues.

You will liaise with hospitals and physicians, coordinate patient data and OASIS, support orientation, and participate in IDT meetings to ensure compliant, high-quality care delivery.

Qualifications

• At least one year of hospice experience.
• At least two years of admissions experience.
• Minimum age 18 years.
• PR certification preferred.

Responsibilities

• Promote an environment which facilitates quality care, customer service and a spirit of cooperation among home‑care team members.
• Act as a liaison between private, HMO or federally funded insurance companies and the agency.
• Triage incoming calls related to patients, families, physicians and staff.
• Initiate referral process as outlined in department‑specific procedures.
• Act as a liaison for hospital case managers, providing resource information options to help coordinate services as needed.
• Accept information for patient referrals for agency services from medical office staff, physicians, hospital discharge planners and private individuals.
• Verify MD licensure.
• Keep the Executive Director (ED) informed of day‑to‑day activities, insurance case issues and patient care concerns.
• Work with the ED to maintain agency compliance with all regulatory, licensing and accreditation requirements.
• Actively participate in performance‑improvement activities as directed by the ED.
• Collect data from clinical records and field staff for insurance verification, staff treatment plans and services needed by patients.
• Assist with new‑hire orientation.
• Co‑facilitate interdisciplinary team (IDT) meetings with the ED as needed to ensure flow of process and documentation.
• Monitor census and track home‑care admissions, discharges, certification and re‑certification dates on all patients and provide this information for the IDT.
• Coordinate OASIS transmission to the state meeting regulatory guidelines.
• Participate in community activities such as health fairs, conventions, community education programs, as assigned by the Executive Director.
• Perform all other duties as assigned.

Skills

Hospice experience

Admissions experience

Customer service

Communication

Regulatory compliance

Education

PR (Patient Relations) certification

Job description

About the Role

Customer service is the name of the game and as an Admissions Coordinator you will play a pivotal role in the day‑to‑day office operations. You will triage the incoming calls from patients and families, initiate the referral process, verify insurance, keep the Executive Director informed of day‑to‑day activities, and so much more.

Responsibilities

• Promote an environment which facilitates quality care, customer service and a spirit of cooperation among home‑care team members
• Act as a liaison between private, HMO or federally funded insurance companies and the agency
• Triage incoming calls related to patients, families, physicians and staff
• Initiate referral process as outlined in department‑specific procedures
• Act as a liaison for hospital case managers, providing resource information options to help coordinate services as needed
• Accept information for patient referrals for agency services from medical office staff, physicians, hospital discharge planners and private individuals
• Verify MD licensure
• Keep the Executive Director (ED) informed of day‑to‑day activities, insurance case issues and patient care concerns
• Work with the ED to maintain agency compliance with all regulatory, licensing and accreditation requirements
• Actively participate in performance‑improvement activities as directed by the ED
• Collect data from clinical records and field staff for insurance verification, staff treatment plans and services needed by patients
• Assist with new‑hire orientation
• Co‑facilitate interdisciplinary team (IDT) meetings with the ED as needed to ensure flow of process and documentation
• Monitor census and track home‑care admissions, discharges, certification and re‑certification dates on all patients and provide this information for the IDT
• Coordinate OASIS transmission to the state meeting regulatory guidelines
• Participate in community activities such as health fairs, conventions, community education programs, as assigned by the Executive Director
• Perform all other duties as assigned

Qualifications

• At least one (1) year of hospice experience
• At least two (2) years of admissions experience
• Minimum age 18 years
• PR (Patient Relations) certification preferred

Benefits

• Tuition reimbursement
• PTO and paid holidays
• Medical, dental, vision, life insurance, and more
• HSA & 401(k) available
• Mileage reimbursement for applicable positions
• Advanced training programs
• Passionate company culture committed to the highest standard of care in the hospice industry

Equal Opportunity Employer Statement

Bristol Hospice is an equal‑opportunity employer. Our success depends on our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.