Admission Coordinator

Diversus Health Inc; Colorado Springs (CO); Sur place; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

PSLF Eligible

Tuition Reimbursement

Medical/Dental/Vision

401(k) with match

PTO & Holidays

EAP

Life Insurance & LTD

Professional Development

Résumé du poste

Diversus Health Inc. seeks a compassionate crisis coordination specialist to triage calls, arrange timely placement, and coordinate care for individuals in crisis.

You will work with internal teams and external providers to connect clients with appropriate services across the continuum of care. In this role you’ll document interactions in the electronic health record, support continuity of care, and assist with insurance pre-authorizations.

Qualifications

• Bachelor’s degree in a behavioral health or related field or equivalent experience.
• One year of volunteer or professional experience in behavioral health preferred.
• Excellent verbal and written communication with ability to build rapport.

Responsabilités

• Is the point of contact for incoming calls and referrals; identifies needs and connects client to services.
• Works with a multidisciplinary team to coordinate placement, referrals, and admission.
• Manages Diversus Health Emergency Response communications.
• Maintains ongoing contact with clients and referring providers; updates placement information.
• Obtains initial insurance pre-authorizations for accepted clients and documents in EHR.

Connaissances

Verbal communication

Written communication

Rapport building

Critical thinking

Initiative

Adaptability

MS Word

MS Excel

Typing 25 wpm

Systems of care knowledge

Teamwork

Formation

Bachelor's degree in behavioral health/healthcare field

Outils

Microsoft Word

Microsoft Excel

Description du poste

FLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay.Purpose-Driven Work. Exceptional Benefits. Lasting Community ImpactWhy Join Diversus Health?• Public Service Loan Forgiveness (PSLF) Eligible Employer*• Tuition Reimbursement Opportunities• Comprehensive Medical, Dental, and Vision Coverage• 401(k) with a 4% Company Match• Generous Paid Time Off, Sick Leave, and Paid Holidays• Employee Assistance Program (EAP)• Employer-Paid Life Insurance, AD&D, and Long-Term Disability Coverage for Eligible Employees• Professional Development and Continuing Education Support• Career Growth and Advancement Opportunities• Collaborative, Mission-Driven Culture• Meaningful Work Serving Underserved and Vulnerable Members of Our CommunityBenefits, eligibility requirements, and plan details are outlined in the Benefits Overview brochure. In the event of any discrepancy, the official plan documents govern.DESCRIPTIONAs a key member of our multidisciplinary team, you will manage incoming calls and referrals from individuals in crisis, concerned community members, and partner organizations- ensuring timely triage, placement, and care coordination. You’ll use your knowledge, judgment, and collaborative spirit to support those navigating behavioral health challenges, working closely with internal teams and external providers to provide appropriate services and resources.At Diversus Health, every team member plays a vital role in improving access to behavioral health care for individuals and families throughout our community, including underserved and vulnerable populations. When you join our team, you become part of a mission-driven organization dedicated to removing barriers to care, promoting recovery, and creating healthier communities.Whether your passion is clinical care, crisis services, operations, administration, leadership, or support services, you'll have the opportunity to make a meaningful difference while building a rewarding and fulfilling career.Essential Functions:Is the point of contact for the incoming calls and assists with identifying and connecting client with immediate and ongoing needs; maintains working knowledge of community resources and acts as a broker between clients, the community and caregivers.Works as part of a multidisciplinary team to provide placement, referral, and admission, through phone and referring agencies.Manages Diversus Health Emergency Response communications.Facilitates ongoing communication with clients and referring providers to update placement information and communicates with client family members to provide updates on client care.Coordinates with clinical team to provide care to clients in crisis in the community, in coordination with outpatient care, and 988 hotline.Receives and reviews all incoming referrals for ATU level of care.Accepts appropriate referrals for ATU placement based on established criteria and coordinates with referring agencies for nursing reports and transportation to ATU.Refers clients at the crisis walk-in center for internal and external placement.Obtains initial insurance pre-authorizations for accepted clients.Maintains accurate documentation of all client interactions in the electronic health record system.Supports continuity of care and promotes safety and stability in crisis situations.Help with ongoing continuity of care through follow-up calls.Make an Impact. Build Your Career. Change Lives.Knowledge/Skills/Abilities:Bachelor’s Degree in a behavioral health or healthcare related field or equivalent experience.One year of volunteer or professional experience in the behavioral health field, preferredDesire to work with people who have mental illnessA thorough understanding of systems of care and integration of physical and behavioral healthAdapts to differences in organizational cultures (primary care, substance use, social services, etc.)Ability to take initiative and use critical thinking to solve problems independentlyExcellent verbal and written communication skills and can easily build rapportProficient in Microsoft word and Excel and can type at least 25+ w.p.m.Embodies Diversus Health’s Core Values:Teamwork: We achieve more together.Solution-Minded: We embrace problems as opportunities.Impactful: We inspire positive outcomes.Integrity: We commit to do what is right