Administrator (VAWG TEAM)

VONNE (Voluntary Organisations' Network North East); Newcastle (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

The Angelou Centre is seeking a proactive and highly organised VAWG Administrator to support the Violence Against Women & Girls services in Newcastle. You will manage referrals, triage processes, record-keeping, and communications with external agencies, reporting to the VAWG Manager and On-Duty team.

Based in Tyne and Wear with a permanent, full-time contract, the role involves data management, GDPR-compliant systems, and onboarding new staff while upholding safeguarding standards; enhanced DBS

Responsibilities

• Referral & triage coordination: record referrals, triage, and allocate within 24 hours.
• Data management, monitoring & reporting: maintain confidential case records and generate datasets.
• Administrative support to the VAWG team: schedule meetings, take notes, set agendas, and review cases.
• Onboarding of VAWG staff: assist with system setup and access permissions, ensure GDPR compliance.

Job description

Contract Type: Permanent

Role Type: Employment

Hours: Full time

Application deadline: Saturday, October 31, 2026 - 05:00

Based: Newcastle

Salary: £24,796 to 28,153 Per Annum

Salary Type: Salary Scale

Location: Tyne and Wear

Role description: Administration

The Angelou Centre is a Black-led organisation based in Newcastle. We specialise in supporting Black and racialised women and children who are at risk of experiencing domestic abuse and other forms of Violence Against Women and Girls (VAWG). Our VAWG team is looking for a proactive and highly organised Administrator who will provide support to women in need.

About The Role

The VAWG Administrator plays a central role in ensuring the smooth, safe, and efficient running of the Angelou Centre’s Violence Against Women & Girls (VAWG) services. You will work closely with the VAWG Manager, the On-Duty team, and specialist advocates to manage referrals (internal and external), triage processes, record-keeping, and communication with external agencies.

Key Responsibilities

• Referral & Triage Coordination
• Accurately record all incoming referrals (self-referrals and agency referrals), triage appropriately, and work alongside the Children & Young survivor, Refuge, Training and Counselling teams for internal referrals.
• Prepare daily referral and triage summaries for the VAWG Manager and On-Duty team.
• Acknowledge referrals within the same working day and confirm allocation within 24 hours.
• Data Management, Monitoring & Reporting
• Maintain accurate, confidential case records, ensuring all referral, triage and allocation activity is logged.
• Support advocates by entering updates where required, such as contact attempts, attendances, and closure forms.
• Collate data and generate monthly and quarterly datasets for internal monitoring, quality assurance, and funder reporting.
• Administrative Support to the VAWG Team
• Support meeting scheduling, notes, agendas, and case review administration.
• Manage secure filing, shared drives, and GDPR-compliant systems.
• Support the onboarding of VAWG staff, including system set-up and access permissions.
• Uphold strict confidentiality, safeguarding and data protection standards.

Please Note The Role Is

• Subject to Enhanced DBS Disclosure.
• Subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure to the Disclosure and Barring Service will be required for details of any previous criminal convictions.
• Candidates must be eligible to work in the UK.
• Open to women* only (*exempt under the Equality Act 2010, Schedule 9, Part 1).

The Angelou Centre is committed to equality of opportunity and to developing a workforce that reflects the communities we serve. Recruitment and selection processes will be conducted in accordance with the Equality Act 2010, the Centre's Equality, Diversity and Inclusion Policy and the Centre's Positive Action and Inclusive Recruitment Statement. Where lawful occupational requirements apply, these will be clearly identified within recruitment documentation.