Administrator On Duty (AOD) Overnight Supervisor

Lawrence Hall; Chicago (IL); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a dedicated community organization focused on healing and support for youth and families in Chicago. In this vital role, you will oversee the operations of the Child and Family Treatment Center, ensuring a safe and structured environment for youth. Your leadership will guide a team of Youth Treatment Specialists, fostering a culture of respect, empowerment, and teamwork. This position requires strong crisis management skills, effective communication, and a commitment to trauma-informed care. If you are passionate about making a difference in the lives of youth and families, this is an exciting opportunity to contribute to meaningful change in your community.

Benefits

17-25 days of PTO

Comprehensive Health Insurance

401(k) with employer match

Wellness Reimbursement

Life & AD&D Insurance

Employee Assistance Program

Tuition & Loan Assistance

Employee Referral Program

Qualifications

• Bachelor's Degree with 1 year experience or High School Diploma with 5 years in residential treatment.
• Strong communication skills and knowledge of childhood trauma are essential.

Responsibilities

• Supervise overnight operations and manage Youth Treatment Specialists.
• Ensure safety, documentation, and adherence to policies during shifts.

Skills

Crisis Management

Written Communication

Verbal Communication

Active Listening

Physical Intervention

Education

Bachelor's Degree

High School Diploma

Tools

Computer Proficiency

Job description

WHO WE ARE:

Annually serving over 1,400 youth and families, Lawrence Hall is a community-based organization committed to helping Chicago's youth, families, and communities heal from the adverse effects of childhood trauma. For more than 150 years, Lawrence Hall has been delivering high-quality care throughout the Chicago metropolitan area and is a statewide leader in highly effective, evidence-based, and innovative therapeutic treatment. Their core programs include the Child and Family Treatment Center, Therapeutic Day School, Creative Therapies, Foster Care, Transitional/Independent Living Program, Workforce Development, and Community Wellness.

Essential Functions Summary:

Monitors the day-to-day operations of the Child and Family Treatment Center and each individual unit during shift to ensure required coverage and that the building and units are running per schedule. Provide support on the units and in situations as needed. Able to professionally and effectively manage crises with the approval of the Licensed Milieu Supervisor and communicate with internal and external stakeholders regarding Lawrence Hall and the youth we serve. This position requires the ability to fill in as coverage during the assigned shift in the absence of a unit team member. The primary responsibility is to supervise and manage the building as a whole. Holiday and weekend hours are required. Overall, the AOD is responsible for maintaining safety, overseeing the overall fidelity and program function, and generating and disseminating all required documentation in the absence of the Unit Coordinator and Licensed Milieu Supervisor.

Strong written communication skills are necessary to provide documentation and support regarding crises, elopements, and critical incidents. Must be able to effectively use both verbal and physical intervention skills with individuals aged six (6) through twenty-one (21) years. Physical intervention skills require the ability to kneel and return to standing without assistance.

Lawrence Hall fosters a culture built upon four core values: Respect, Empowerment, Safety, and Teamwork. These values are deeply embedded within our organization's philosophy of trauma-informed care and directly influence every position.

Essential Functions & Core Responsibilities:

• Ensure policies, procedures, and protocols are followed, ensuring program fidelity during open activities (e.g., dinner, events, transitions).
• Supervise the CFTC overnight shift, supervising overnight Youth Treatment Specialists, conducting performance evaluations, and completing bi-weekly supervision with necessary follow-up.
• Oversee documentation, including AOD end-of-shift reports, ensuring timely dissemination to designated parties.
• Monitor, train, and address staff performance and youth interactions, escalating concerns to supervisors as needed.
• Ensure staff maintain discipline, safety, and balance between individual youth needs and group dynamics.
• Assist Unit Coordinator and Licensed Milieu Supervisor in securing coverage to maintain required staff ratios.
• Coordinate transportation for youth to appointments, activities, and resources.
• Ensure proper staff coverage, adherence to schedules, transportation of youth, medication administration, and crisis management.
• Ensure completion of required paperwork (e.g., AOD End of Shift, Medicaid, MAR, Incident Reports) by end of each shift and ensure timely dissemination to designated parties.
• Train and monitor staff on job duties, addressing performance issues and following up with supervisors.
• Maintain discipline and safety, balancing individual youth needs with group dynamics.
• Oversee transportation plans for youth to appointments, activities, and resources.
• Ensure staff complete required paperwork (e.g., attendance, incident reports, Medicaid forms) by the end of each shift.
• Ensure proper medical care in crisis situations, in coordination with the medical department.
• Manage agency vehicle use, including key distribution, log maintenance, and cleanliness.
• Track gas card distribution and receipts.
• Collaborate with on-campus school staff to manage youth in crisis and ensure school attendance.
• Notify On-Call Licensed Milieu Supervisor and Clinician of critical situations.
• Apply trauma-informed practices to support healing and recovery, avoiding re-traumatization.
• Assist staff with providing basic living needs (food, shelter, clothing) and individualized care.
• Use active listening and affirmations to foster respect, avoiding negative labeling.
• Understand that behaviors are often survival mechanisms developed in response to trauma.
• Maintain confidentiality of all staff, volunteers, and participants.
• Attend at least two trauma-informed training sessions annually.
• Work effectively with diverse populations to support healing and recovery.
• Participate in employee conferences and training to improve knowledge and share insights.
• Maintain AOD rounds reports, complete verbal pass down with upcoming AOD, and provide access to designated individuals.
• Maintain flexibility to adjust work schedules based on program needs and perform other duties as assigned.

Qualifications:

• Bachelor's Degree with a minimum of 1 year experience in a similar role preferred or High School Diploma plus 5 years of experience in a residential treatment program.
• Proven competence as a Youth Treatment Specialist, with demonstrated ability to collaborate effectively. Possesses potential for administrative and supervisory roles. Maintains consistent attendance and demonstrates a willingness to learn and adapt.
• Computer proficiency and excellent verbal and written communication required.
• Knowledge of childhood trauma and prior experience working in settings with youth and families that have been exposed to trauma or experiencing traumatic stress preferred.
• Knowledge of youth development, adolescent issues, positive youth development/strength-based approach preferred.
• A clean driving record and valid Illinois driver's license.
• No history of child abuse or neglect.
• Ability to pass background and drug screen.

Work Schedule:

Required to work 3rd shift (11p-9a, 12a-8a), adjust hours as needed to be available for admissions, work within the CFTC building and must be available for on-call related matters.

Job Impact:

This position requires a high degree of accuracy and attention to detail to ensure timely and efficient service delivery, a positive and supportive treatment environment, the highest quality of care for all youth, a safe and secure environment for both youth and staff, maintaining the agency's strong reputation within the community, continued growth and sustainability for the agency through successful referrals and revenue generation, compliance with all relevant legal and regulatory standards.

Work Environment:

The work may be both indoors and outdoors in all weather conditions to support positive youth development, youth engagement, and safety. Involves travel to various other locations as needed. Use of technology and computer equipment. Schedule will require working varied shifts dependent on case needs (first, second, or third shift and weekends). The possibility of injury or secondary trauma is moderate to high.

All employees are required to complete and maintain certifications in all trainings relevant to their role. This position specifically mandates completion of Therapeutic Crisis Intervention (TCI) with restraint training. Subsequent recertification is required every six months. Successful completion of these trainings is essential, but equally important is the consistent application of these skills in daily work.

COMPENSATION:

Compensation is determined by a set base salary for each position, with additional compensation considered based on relevant education and experience. This position has a compensation range from $21.50/hr. to $26.50/hr.

This position meets the FLSA requirements for Non-Exempt.

Benefits and Perks that Support You:

• Time Off Benefits (PTO): Employees receive an average of 17-25 days of PTO, including vacation, paid leave, and sick time, in addition to 9 paid holidays.
• Health Insurance: Comprehensive medical, dental, and vision plans are available for employees, spouses/domestic partners, and child dependents.
• Wellness Reimbursement: Employees can receive up to $20 per month towards wellness-related subscriptions/memberships.
• Retirement Savings: Our 401(k) plan includes a 100% employer match on contributions up to 3% after one year of service.
• Supplemental Insurance: Coverage options include Critical Illness, Accident Insurance, and Short-Term & Long-Term Disability for employees and their families.
• Life & AD&D Insurance: Full-time employees receive term life insurance equal to twice their salary at no cost.
• Commuter Benefits: Pre-tax options are available to help cover parking and transit expenses.
• Employee Assistance Program (EAP): A free and confidential resource providing support for personal and work-related challenges.
• Employee Referral Program: Employees can earn up to $1,500 for referring successful candidates.
• Tuition & Loan Assistance: Lawrence Hall is a qualifying employer for the Public Service Loan Forgiveness Program.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the necessary skills and abilities. Lawrence Hall encourages you to apply even if you do not have experience in all areas of essential functions. We look forward to your application.

Equal Opportunity Employer M/F/D/V

All offers of employment at Lawrence Hall are contingent upon clear results of a thorough background check in accordance with DCFS policy, including:

• Criminal history check via fingerprints of persons age 18 and over that are submitted to the Illinois State Police (ISP) and the Federal Bureau of Investigation (FBI) for comparison to their criminal history records or the National Crime Information Database (NCID) when applicable for prospective foster and adoptive parents.
• Check of the Child Abuse and Neglect Tracking System/Statewide Automated Child Welfare Information System (CANTS/SACWIS) and other state child protection systems, and the National Registry to determine whether an individual is currently alleged or has been indicated as a perpetrator of child abuse or neglect.
• Check of the Illinois and National Sex Offender Registries.