ADMINISTRATOR L1(CONTRACT)

Wipro Technologies; Plano (TX); On-site; USD 25,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Disability insurance

Job summary

Wipro Technologies is seeking an L2 Network Support professional in Plano, TX to support enterprise and mid-market networks. The role involves troubleshooting routing, switching, VPN, and WAN issues, with a 24x7 support requirement.

You will coordinate with Cisco, Juniper, and SD-WAN vendors, and participate in incident and change management following ITIL v4 practices. The position offers standard Wipro benefits and requires the ability to communicate during outages, provide timely status

Qualifications

• Mandatory skills: Network Data Admin.
• Experience with enterprise and mid-market networks preferred.
• Willingness to participate in ITIL-based processes.

Responsibilities

• Provide L2 support for enterprise and mid-market client networks.
• Troubleshoot and resolve incidents (P1–P4) within SLAs.
• Perform deep-dive troubleshooting on routing, switching, VPN, and WAN issues.
• Support 24x7 operations.
• Manage incidents through resolution (ServiceNow preferred).
• Participate in Major Incident bridge calls.
• Execute standard changes and assist implementations.
• Follow ITIL v4 practices.
• Communicate with customers during outages.

Skills

Network Data Admin.

Job description

Job Description

Provide L2 support for enterprise and mid-market client networks

• Troubleshoot and resolve incidents (P1–P4) within SLAs
• Perform deep-dive troubleshooting on routing, switching, VPN, and WAN issues
• Support 24x7 operations

Technology Focus

Cisco (Primary): Routing & Switching, VLANs, STP, OSPF, BGP, EIGRP, ACLs, NAT, QoS

Juniper (Secondary): Junos OS, SRX firewalls, EX/QFX switching, OSPF/BGP

VeloCloud SD-WAN (Tertiary): Edge provisioning, monitoring, overlay/underlay troubleshooting

Incident & Change Management

• Manage incidents through resolution (ServiceNow preferred)
• Participate in Major Incident bridge calls
• Execute standard changes and assist implementations
• Follow ITIL v4 practices

Customer & Vendor Interaction

• Communicate with customers during outages
• Coordinate with vendors (Cisco TAC, Juniper JTAC, VeloCloud support)
• Provide timely status updates

Documentation & Continuous Improvement

• Maintain diagrams, SOPs, and runbooks
• Contribute to Problem Management
• Recommend improvements for automation and monitoring

Mandatory Skills: Network Data Admin.

The expected compensation for this role ranges from $25,000 to $50,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.