Administrator HCBO Business Support

Penn Medicine, University of Pennsylvania Health System; Bala Cynwyd (PA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Penn Medicine is seeking a qualified candidate to join Corporate Services, Financial Mgmt. Patient Accounting in Bala Cynwyd, with a hybrid remote option. You will support HCBO through expert reporting, analytics, and EPIC-related improvements, serving as a key content expert for finance reporting and EPIC Resolute upgrades.

The role requires a Bachelor's degree (or 4+ years in billing) and strong SQL/Reporting Workbench skills to drive KPI reporting and payer performance analyses.

Qualifications

• Bachelor's degree or 4+ years in a hospital billing operation.
• Experience with EPIC Resolute Billing/Claims certification or equivalent.
• Strong SQL and reporting tools experience.

Responsibilities

• Provide business support for reporting content and EPIC-related changes.
• Act as liaison between IT and HCBO for Epic issues and upgrades.
• Identify workflow improvements and build efficient processes.
• Create, maintain, and distribute key financial reports and KPI materials using SQL and reporting tools.
• Monitor workqueue volumes and audit rule configurations for gaps.
• Analyze payer performance, AR aging, denials, and KPI trends with HCBO team.

Skills

Analytical thinking

Attention to detail

Communication

Education

Bachelor's degree in accounting or finance or related field

Tools

SQL

SlicerDicer

Reporting Workbench

EPIC Resolute Billing/Claims

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: Financial Mgmt. Patient Accounting

Location: Bala Cynwyd, PA/ remote

Summary

Utilize expert reporting and analytical skills to support HCBO management in the generation, distribution, and analysis of key financial reports and metrics.

Responsibilities

• The primary function of this role is to provide business support for the HCBO as it relates to reporting content and overall EPIC functionality. Responsible for the communication of all related changes / improvements to the appropriate constituents.
• Serves as the liaison between IT and the HCBO for all Epic related issues. Coordinates with IS the upgrading of Epic as it pertains to Resolute Hospital Billing.
• Identify opportunities to improve upon workflows and system build.
• Responsible for the creation, maintenance, and distribution of key financial reports and materials including but not limited to the Entity AR Packets, KPI Bulletins, and Payer Report Cards. Develop expert skills in SQL, SlicerDicer, and Reporting Workbench frameworks to serve as the content expert and main resource for report requests for our HCBO management staff
• Monitor Workqueue volumes and audit rule configuration to identify and resolve gaps or inefficiencies within our HB Workqueues
• Assist in analyzing payer performance, AR aging & trending, denials, cash, and other relevant KPI's, and work with HCBO management team to review findings and develop root cause solutions
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Credentials

• Achieve and maintain EPIC Resolute Billing/ Claims Certification is required.

Education or Equivalent Experience

• Bachelor's degree is required. OR
• 4+ year of progressively responsible positions in a multi-specialty physician billing operation. Working knowledge of billing operational procedures, charge entry, payment posting, and data entry processes related to pro-fee billing. Extensive knowledge of computerized physician billing systems, preferably Epic is required.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.