Administrator, Energy Efficiency Programs (SW) Hybrid Schedule

Eversource Energy; United States; Hybrid; USD 67,000 - 74,000; Full time

Job summary

Eversource Energy in Berlin, CT, is seeking an Administrator to support residential energy efficiency programs. You will manage customer interactions, process applications, and assist with invoicing and reporting for state and federal offerings.

The role requires an Associate degree and 5–6 years of related experience, with hybrid work and occasional travel across MA/CT/NH. Strong communication, organization, and cross-team collaboration are essential for success.

Qualifications

• Associates degree in business, marketing or related field.
• Five to six years of related experience required.
• Proficient with Salesforce, PowerClerk, and Microsoft Office.

Responsibilities

• Provide accurate energy efficiency program information to customers.
• Process applications and invoices for state and federally funded programs.
• Assist with customer inquiries and lead processing for program participation.
• Collaborate with Wise Use team on inquiries and process improvements.

Skills

Team player

Multitasking

Prioritization

Written and verbal communication

Flexibility

Education

Associates degree in business or marketing

Tools

Salesforce

PowerClerk

Microsoft Office

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Our Team:

We have an amazing opportunity to join our Energy Efficiency Team.

The Administrator role supports program implementation through direct interaction with customers interested in Connecticut's residential energy efficiency services. Performs administrative tasks directly related to the daily implementation and support of residential energy efficiency programs, including State and federally funded offerings.

Responsible for managing customer interactions including call activity, internet activity and tracking system lead processing for residential customers. This role will support reporting and rebate processing for residential energy efficiency programs. Administrative support may be provided to other areas of Energy Efficiency.

The role is based in Berlin, CT

Essential Functions:

• Works directly with customers and contractors to provide accurate energy efficiency program information and guidance regarding program eligibility and participation requirements of various programs.
• Collaborates with internal Wise Use team administrators on customer inquiries, application processing, and process improvements for seamless program participation.
• Resolves customer inquiries coming in from the internal customer care team to ensure proper application processing, mailing applications, and following up with customers requiring additional assistance applying for our programs.
• Assists with processing customer applications and invoices for State and federally funded offerings.
• Reviews and processes invoices for the residential portfolio of energy efficiency programs adhering to payment processing rules and metrics.
• Utilizes various company systems to verify customer data and project information to establish customers and projects for appropriate energy efficiency solutions.
• Represents Eversource in a professional manner through effective written and verbal communication with customers, contractors, and internal stakeholders.
• Analyze customer income to qualify them for various programs.
• Supports Energy Efficiency Consultants, Supervisors, and Manager with various assignments related to program implementation and tracking.

(Technical Knowledge/Skill/Education/Licenses/Certifications)

Technical Knowledge/skills:

• Works well as a team player, a self-starter, demonstrated multi-tasking ability, strong sense of prioritization.
• Flexibility to change.
• Strong written and oral communication skills are critical to effectively fulfill the role of this position.
• Experience with Salesforce and Clean Power Research PowerClerk preferred.
• Strong working knowledge of Microsoft Office applications.
• Ability to review general technical and detailed program information and communicate to customers and third-party contractors.

Education : Associates degree in business, marketing or other relevant degree

Experience: Five (5) - six (6) years related experience required

Licenses & Certifications: None

Working Conditions:

Must be available to work emergency restoration assignment as required.

Must be available to travel between MA/CT/NH as necessary.

HYBRID Schedule: Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

#LI-ES3

#cengajd

Competencies:

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $66,740.00-$74,160.00

Worker Type: Regular

Number of Openings: 1

Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement : Eversource Energy is an Equal Opportunity