Administrator, Crewing

Crowley; Jacksonville (FL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid vacation and holidays

Parental leave

Training & development

Well-being program

Job summary

Crowley in Jacksonville is seeking a Crew Planning Coordinator to manage day-to-week crewing for vessels, verify credentials, coordinate travel and maintain records. The role supports safe, compliant operations and continuous improvement within a hybrid work arrangement.

The position requires a High School diploma or equivalent with 0–1 years in marine crewing, or an Associate/Bachelor's degree, plus strong MS Office skills and familiarity with Filenet, NS5, and USCG portals.

Qualifications

• High School diploma or equivalent with 0-1 years of experience in marine crewing operations or Associate/Bachelor's degree.
• 0-1 years of experience in marine crewing operations or equivalent.
• Proficient in Microsoft Office products, including Excel, Outlook and Word in addition to programs such as Filenet, NS5, Anderson-Kelly web portal, SIU, AMO and USCG web portals.

Responsibilities

• Manage day-to-week crewing activities for assigned vessels.
• Verify mariner credentials, medical documentation, training, drug-testing requirements, and other qualifications.
• Develop and maintain crew rotation plans based on vessel schedules and requirements.
• Coordinate cost-effective travel for joining and departing mariners and communicate details to stakeholders.
• Maintain complete records in applicable systems; identify discrepancies and take corrective action.
• Support mariner development by identifying training needs and upcoming requirements.
• Interact with union hiring halls and assist with dispatch, payroll, and audits.
• Participate in training, process standardization and data quality reviews.
• Provide backup support for other vessel assignments during peak periods.

Skills

Communication skills

Project management

Process improvement

Attention to detail

Education

High School diploma or equivalent

Associate/Bachelor's degree

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Filenet

NS5

Anderson-Kelly portal

SIU

AMO

USCG portals

Job description

Who Are We?

Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

Overview

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.

We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.

Work Arrangement

Hybrid

What You’ll Do

Responsible for the day-to-week crewing and personnel administration of assigned vessels, including crew planning, qualification verification, travel coordination, mariner communication, and accurate maintenance of personnel records. The role supports safe, timely, compliant, and cost-effective vessel operations by executing established crewing processes and escalating risks or exceptions requiring additional review.

Key Responsibilities

• Manage routine crewing activities for assigned vessels in accordance with company procedures, collective bargaining agreements, customer requirements, and applicable regulatory standards.
• Verify that mariner credentials, medical documentation, training, drug-testing requirements, and other position qualifications are valid and current before assignment.
• Develop and maintain crew rotation plans based on vessel schedules, mariner availability, qualifications, training needs, and operational requirements.
• Coordinate cost-effective travel for joining and departing mariners and communicate assignment details to mariners, vessel leadership, unions, and internal stakeholders.
• Maintain complete and accurate personnel, assignment, travel, and qualification records in applicable systems; identify discrepancies, expirations, or missing documentation and take timely corrective action.
• Support mariner development by identifying training needs and communicating upcoming qualification or readiness‑requirements.
• Interact with union hiring halls and assist with dispatch, payroll, grievance, unemployment, audit, and reporting activities as assigned.
• Participate in departmental training, process standardization, data‑quality reviews, and continuous‑improvement initiatives.
• After demonstrating proficiency, provide limited backup support for other vessel assignments during vacations, short‑term absences, or periods of increased operational demand.

Qualifications

Education & Credentials:
High School diploma or equivalent with 0-1 years of experience in marine crewing operations or Associate/Bachelor's degree.

Experience
0-1 years of experience in marine crewing operations or equivalent.

Technical Skills
Proficient in Microsoft Office products, including Excel, Outlook and Word in addition to programs such as Filenet, NS5, Anderson-Kelly web portal, SIU, AMO and USCG web portals.

Other

• Must be available/on call after hours for emergency crew requests.
• Ability to travel as necessary.

Competencies

Ability to demonstrate excellent communication skills. Ability to apply skill sets and demonstrate proven experience developing, improving and streamlining processes to meet established goals and objectives. Ability to effectively manage projects that may vary in nature and scope.

What We Offer

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards Include

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well‑being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.