Administrator - Contract Fleet

Leonard Bus Sales, Inc.; Village of Deposit (NY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Paid time off after first day

On-the-job training

Medical options

Job summary

Leonard Bus Sales in Deposit, NY seeks a Contract Fleet Administrator to join our team on a full-time basis with a potential hybrid schedule. This role requires customer service experience in an automotive dealership environment and involves managing work orders, warranty validation, and parts coordination.

The ideal candidate will have a high school diploma, 2+ years in service department administration, knowledge of DMS systems, and a valid driver’s license.

Qualifications

• High school diploma or equivalent.
• Minimum two years service department administration experience in heavy-duty truck/bus or automotive industry.
• Dealership management system (DMS) experience preferred.
• Valid driver’s license must be maintained.

Responsibilities

• Opens and closes work orders to maximize technician efficiency while ensuring customer satisfaction.
• Coordinates with Contract, Warranty, and Parts teams for RO processing, warranty validation, recalls, and parts coordination.
• Maintains communication with customers and follows up promptly.
• Monitors inventory and conducts monthly audits for contract locations.
• Ensures proper returns and paperwork for cores/parts, coordinating with relevant teams.
• Performs administrative duties supporting Contract Fleet operations and data entry tasks.

Skills

Customer service

Communications

Education

High School Diploma

Tools

DMS software

Job description

Position:Administrator - Contract Fleet

Location: Deposit, NY

Job Id:571

# of Openings:1

Contract Fleet Administrator, Deposit, NY
Full-Time Position

Do you have customer service experience in a dealership or automotive setting and looking to advance your career?

Leonard Bus Sales is seeking a Contract Fleet Administrator to work in our Deposit, NY facility with potential of a hybrid work schedule.

Come join the team at Leonard Bus Sales, a family-owned dealership and recognized leader in the distribution and support of quality school buses in New York.

At Leonard Bus, we provide:

• Competitive Pay
• Paid time off available after your first day
• Paid on the job training
• Great benefit package including multiple medical options, dental, vision, 8 paid holidays, flexible spending, dependent care, and 401k with company match
• Company paid benefits including short and long term disability and life insurance
• Weekly pay
• Apparel
• Up to $2,000 referral bonus

Responsibilities:

• Opens and closes work orders in timely fashion to maximize technician efficiency; ensuring customer satisfaction levels and company objectives are achieved.
• Works with the Contract, Warranty, and Parts teams to ensure consistent, efficient processing of RO’s, warranty validation, recall/campaign validation, and parts coordination.
• Communicates with customers as required, ensuring prompt follow up and follow through.
• Works closely with Contract Fleet Technicians; performs daily monitoring and fulfillment of all inventory and other job specific parts needs for Contract locations and performs monthly audit of Contract location inventory.
• Ensures proper and timely process of part returns by completing manufacturer/supplier core/part return paperwork as appropriate and preparing cores/parts for shipment to return center or scrap coordinating with Warranty Administrator or supplier as needed.
• Performs recurring and non-recurring administrative work of in direct support of Contract Fleet operations, including, but not limited to; coordinating administrative workflows, conducting research, handling information requests, preparing and distributing correspondence, arranging conference calls, planning events, scheduling meetings, maintaining inventory and ordering office supplies, maintaining office equipment and requesting repairs as needed, maintaining records management database systems and performing data entry tasks.

Minimum Requirements of the position are:

• High school diploma or equivalent.
• Minimum two (2) years service department administration experience in the medium/heavy duty truck/bus or automotive industry, with preference toward additional technical experience, or equivalent combination of education, training and experience, that provides the required knowledge, skills, and abilities.
• Computer proficiency in web-based programs and applications, Microsoft Office Suite applications and related departmental software, to include researching and looking up information. Dealership management system (DMS) system experience preferred.
• Valid driver’s license for state of residence must be maintained throughout employment.

More than great buses, your partner and trusted advisor.

Leonard Bus Sales is an equal opportunity employer offering a comprehensive compensation and benefits package that includes competitive salaries, (life, health and dental insurance), profit sharing, and a 401(k) plan. Leonard Bus Sales provides a safe, clean and smoke-free work environment.

Leonard Bus Sales seeks to build strong, personal, and mutually beneficial relationships with all its employees. The company values and brings together diverse individuals with a wide array of expertise, skills and potential. The combination of strong personal relationships and diverse professionals allows us to forge extraordinary, long-lasting partnerships with our customers. These partnerships ensure our customers are valued and receive the support they deserve.

Leonard Bus Sales is owned and operated by the Leonard family, a recognized leader in the distribution and support of quality, environmentally-friendly school and commercial buses. With over 50 years of experience, the Leonard team prides itself on providing unmatched customer support. The team at Leonard Bus Sales has won the IC Bus North American Dealer of the Year,…

Leonard Bus Sales is owned and operated by the Leonard family, a recognized leader in the distribution and support of quality, environmentally friendly school and commercial buses.