Service Writer

New York Bus Sales Inc.; Village of Ravena (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

401(k) Retirement Savings Plan with Company Match

Paid Time Off (PTO)

10 Paid Holidays

Job summary

A leading bus dealership in New York has an immediate opening for a Service Writer in Ravena, NY. The role includes encoding work orders, maintaining records, and collaborating within a service team. Candidates should possess mechanical knowledge, relevant licenses, and strong communication skills. This full-time position offers benefits like medical insurance, retirement plans, and paid time off. Join a dedicated team where it’s not just a job, but a career.

Qualifications

• Ability to understand oral and written instructions.
• Must have a clean driving record.
• Experience with mechanical systems on medium/heavy duty buses.

Responsibilities

• Encode work orders with labor times and work performed.
• Transcribe and input all notes on work orders.
• File all work orders according to standards.
• File and collate required paperwork; maintain records according to standards.
• Follow safety methods and assist with deliveries as needed.

Skills

Working knowledge of mechanical systems

Knowledge of dealer management systems

Good business decision-making

Ability to follow safety practices

Effective communication skills

Education

High School Diploma or equivalent

NYS Class D license

NYS CDL Class B license with passenger endorsement

Tools

Dealer Management System (DMS)

Web-based management systems

Job description

Description

New York Bus Sales, the largest authorized Blue Bird School Bus dealership in New York State currently has an immediate opening for a Service Writer in our Ravena, NY location. Do you have what it takes to be part of the best school bus service team in NY?

New York Bus Sales is a full-service dealership offering sales, service, parts, and graphics. We provide safe, dependable buses for our customers and professional services to meet their needs.

JOB SUMMARY

The primary function of the Service Writer is to encode work orders with labor times and work performed as described by the technician. Proper completion and record keeping of work orders including copying, collating, and filing must be performed daily.

Close Supervision - indicates the employee is assigned duties according to specific procedures. Work is checked frequently, and in addition there may be formal training.

PRIMARY DUTIES and RESPONSIBILITIES

• Utilize electronic dealer management system and manufacturer's web-based software for inputting and recordkeeping.
• Transcribe and input all notes and descriptions of work performed on work orders.
• Input corresponding labor operation times from manufacturer supplied guides.
• Make and collate any required copies of paperwork.
• File all work orders using existing records keeping standards.
• Follow all prescribed safety methods and perform work safely.
• Aid in deliveries as need as a Chase Driver.
• Perform other duties as assigned.

Requirements

EDUCATION / REQUIRED EXPERIENCE

• High School Diploma or equivalent preferred
• Minimum of NYS Class D license with clean driving record
• NYS CDL, Class B driver license with passenger endorsement. No, N, N1, or N2 restriction a plus.

REQUIRED KNOWLEDGE / QUALIFICATION / SKILLS / ABILITIES

• Working knowledge of mechanical systems included on a medium/heavy duty bus.
• Working knowledge of electronic dealer management system and web-based management systems
• Ability to make good business decisions in accordance with established procedures and policies.
• Ability to understand oral and written instructions sufficiently, manager proper paperwork and answer customer inquiries.
• Ability to write and type sufficiently as required for all paperwork and record keeping tasks.
• Adequate and appropriate communication skills as required by customers, management, staff, and general public.
• Be safety conscious and demonstrate the ability to follow prescribed safety practices so as to prevent injuries to self and other employees.

ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Manual dexterity as it corresponds to the needs of the job.
• Frequently lift and carry up to 25lbs.
• Frequently sit, stand and walk distances exceeding 100 yards.
• Occasionally bend/stoop, push/pull, twist, climb, balance, crouch, kneel, crawl, and reach to sufficiently inspect service vehicles.
• Repetitive Motion is required.

This job description is not all inclusive. Other duties and responsibilities may be required from time to time. New York Bus Sales LLC. has the right to revise this job description at any time. This job description is not a contract for employment.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

We reserve the right to revise this job description at any time. This job description is not a contract for employment.

Full-time, Monday thru Friday, Day shift.

BENEFITS INCLUDE:

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance $50,000
• Voluntary Life Insurance
• Supplemental AFLAC Benefits
• Flexible Spending Account
• Health Savings Account with Company Contribution
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off (PTO)
• 10 Paid Holidays

JOIN THE NEW YORK BUS SALES TEAM, WHERE IT'S NOT JUST A JOB, IT'S A CAREER!