Administrative Technician (Engineering Services)

City of Sacramento; Sacramento (CA); On-site; USD 50,000 - 72,000; Full time

Job summary

The City of Sacramento is seeking an Administrative Technician to support the Department of Public Works, Engineering Services Administration Division. The ideal candidate will be skilled in customer service, problem-solving, and managing diverse administrative tasks. Successful candidates will have a background in clerical work and be able to maintain effective communication with the public and internal departments. This role requires attention to detail, a commitment to high-quality service, and the ability to adapt in a fast-paced environment.

Qualifications

• Three years of journey level clerical experience, including two years of administrative work.
• Proven ability to adapt and work in a multi-tasking environment.

Responsibilities

• Support centralized procurement and personnel functions.
• Prepare statistical reports and assist with financial documents.
• Provide exceptional customer service and resolve inquiries.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Adaptability

Organization

Education

60 semester units in public or business administration

Job description

With supervisor approval, incumbents may be eligible for intermittent remote work;however, they must physicallyresidewithin the Sacramento region orhave the ability toregularly report to a City of Sacramento physical worksite with little notice.

The Department of Public Works, Engineering ServicesAdministration Division is seeking an Administrative Technician to provide personnel, fiscal, and administrative support to the Operations Section.

IDEAL CANDIDATE STATEMENT

The ideal candidate will have the following skills and/or key attributes:
• A quick learner in a multi-tasking environment
• Organized
• Adaptable
• Collaborative
• Great attention to detail
• Strong verbal and written communication skills
• Strong problem-solving skills
• A commitment to providing high-quality customer service

Under general supervision, the Administrative Technician performs a variety of technical and paraprofessional duties in support of centralized procurement, personnel, budget and administrative functions or in support of projects or programs; assists administrative and analytical personnel in researching, compiling and reviewing information; develops and maintains databases and spreadsheets.

DISTINGUISHING CHARACTERISTICS

This classification may be populated with multiple incumbents. The Administrative Technician performs technical non-clerical budget, procurement, personnel or program administration work within established policy and procedure guidelines. The Administrative Technician is distinguished from journey level clerical classifications in that the duties of Administrative Technician are technical and paraprofessional in nature and require greater knowledge and judgment. Administrative Technicians do not routinely perform clerical work.

SUPERVISION RECEIVED AND EXERCISED

General direction is provided by higher-level administrative, analytical, or managerial staff.

• Researches, compiles, tabulates, and assembles data; assists in conducting surveys and studies; recommends and implements procedures, guidelines and processes; consults with managers and drafts policies.
• Prepares statistical and narrative reports, presentations, general and technical correspondence, and promotional materials; develops forms, tracking systems, databases and spreadsheets.
• Resolves difficult or sensitive customer service inquiries or problems, advises public on complex rules, policies and procedures; responds to inquiries from employees and the public.
• Researches information, organizes, evaluates and compiles results and prepares detailed summaries, tracks progress of projects and payments expenditures and reimbursements.
• Prepares and processes administrative documents such as vouchers, permits, personnel actions, requisitions, and contracts; prepares documents for personnel, purchasing, fiscal, and project or program areas; maintains a variety of records and files.
• Assists in the administration and coordination of special events, training, programs or projects; assists in coordinating municipal activities among City departments and/or other organizations.
• Provides exceptional customer service to those contacted in the course of work.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

Knowledge of:

• Basic principles of technical and statistical report preparation.
• Basic principles and practices of research and statistical methods.
• Modern office practices, procedures, and equipment.
• Record keeping and reporting practices.
• Basic principles and techniques of personnel, budget and purchasing.
• Basic techniques of project and program management.

Skill in:

• Providing customer service, including dealing with people in sensitive situations and problem resolution.
• Use of computers and computer applications and software.

Ability to:

• Communicate clearly and concisely, both orally and in writing.
• Collect, compile, organize, analyze, and interpret data.
• Understand, interpret, and apply rules, regulations, laws, and ordinances.
• Establish and maintain cooperative relationships with those contacted in the course of work.
• Follow oral and written instructions.

EXPERIENCE AND EDUCATION

Experience:

Three years of journey level clerical experience, including a minimum of two years performing administrative work or advanced journey level clerical work.

Substitution:

Completion of 60 semester units in an accredited college or university in public or business administration, economics, accounting, personnel or a closely related field may substitute for two years of the required experience.

PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should besubmittedwith your application andwill berequiredat the time of appointment. Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by acredentialsevaluation service.Evaluation of education records will be due at time of appointment.

PROBATIONARY PERIOD

Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mailfrequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.1. Application:(Pass/Fail) – All applicants must complete andsubmitonlinea City of Sacramento employment applicationby the final filingdeadline;

• Employment applications must besubmittedonline; paper applications will not be accepted.

• Employment applicationswill be considered incomplete and will be disqualified:

  If applicants do not list current and/or past job-related experience in theduties area of the"Work Experience" section.Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).

  If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the informationrequiredin the "Work Experience" section.

• Proof of education such as, but not limited to, university/college transcripts and degreesshouldbesubmittedonlinewith your application.Proof of educationwill berequiredat time of appointment.

• Position/job titles will not be considered indeterminingeligibility for meeting the minimum qualifications for this position.

• Ifyou’rerequesting Veteran’s credit, a copy of your DD214 must besubmittedonlinewith your application oremailedto the Employment Officeby the final filing deadline.Informationregardingthe use of Veteran’s credit can be found in the Civil Service Board rules under rule4.9C.

• Applicantsare responsible forattaching a copy of their DD214 to each position for which they apply.

2. Training and Experience Exam: (Weighted 100%) –The questionslocatedat the end of the application are the Training and Experience (T&E) Exam.Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education,trainingand experience. The exam score willdetermineyour ranking on the eligible list for this job. When completing the T&E questions, please note:

• Responses to the T&E questionsmustbesubmittedonline; paper questionnaires will not be accepted.

• A resume willnotsubstitute for the informationrequiredin the T&E questions.

3.Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Administrative Technicianexamination.

4.Screening Committee: (Pass/Fail)– All candidates that pass the examination and are in one of the top three ranks will have their applicationforwardedto the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, asstatedon the job announcement, for applications selected by the hiring department.

5.Conditional Hire:Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlledsubstanceand/or alcohol test, andpossessany required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

QUESTIONS:For questions concerning this job announcement and the application process:

• Please visithttps://www.governmentjobs.com/Home/ApplicationGuidefor a comprehensive, step-by-step guide to the application process.

• For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at [phone].

• Visit the City of Sacramento Human Resources Department website athttps://www.cityofsacramento.gov/HR/employment;

• Send an email [e-mail];or

• Call the Human Resources Department at [phone]