ADMINISTRATIVE TECHNICIAN

City of Surprise, AZ; Surprise (AZ); On-site; USD 19,000 - 28,000; Part time

Job summary

City of Surprise, AZ is seeking a part-time Customer Service/Administrative Assistant to greet visitors, respond to inquiries, and route referrals for community programs.

The role requires a high school diploma or GED and at least six months of admin or customer service experience. You must obtain a Fingerprint Clearance Card within 7 days of hire; FCC costs covered by department. This grant-funded position runs through Dec 30, 2026, with possible extension.

Qualifications

• High school diploma or GED.
• Six months of administrative and/or customer service experience.
• Must provide FCC within 7 days of hire.

Responsibilities

• Greet visitors and answer questions, refer to programs and services.
• Perform more complex data entry and compile reports.
• Create basic correspondence and order office supplies/equipment.

Skills

Customer service

Data entry

Administrative support

Education

High school diploma or GED

Fingerprints Clearance Card (FCC)

Tools

Microsoft Office

Job description

The City of Surprise Community & Resource Center is seeking its next dynamic team member to join our team assisting residents of Surprise, El Mirage, Sun City, Sun City West, Waddell, and Wittmann. If you are passionate about providing support services that foster self-sufficiency and stability during unexpected financial crises, are detail-oriented, and enjoy working in a fast-paced environment, the Surprise Resource Center is looking for you!

This position is grant funded and will last through December 30, 2026, with possible extension through June 2027.

This part-time temporary position will work approximately 28 hours per week.

Also, this position will require working until 7 p.m. two days per week.

SUMMARY

Incumbent provides customer service to the public by greeting visitors, answering questions, making referrals for the resource center programs and services, and providing support for the Community Action Program. Basic knowledge of applicable laws, regulations, and departmental policies and procedures are required at this level. Responsibilities include performing more complex data entry, compiling reports, creating basic correspondence, ordering office supplies and equipment, conducting research, and performing basic quantitative quality assurance reviews.

EDUCATION and/or EXPERIENCE

High school diploma or GED, and six months of administrative and/or customer service experience sufficient to successfully perform the essential duties of the job such as those listed on job description. Additional education cannot be substituted for experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must provide proof of having a Fingerprint Clearance Card (FCC) from the Arizona Department of Public Safety within 7 days of hire, or provide proof of having applied for the Fingerprint Clearance Card (FCC) within 7 days of hire. The cost of obtaining an FCC will be provided by the Human Services & Community Vitality department.

SELECTION PROCESS

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview.

Successful candidates will receive a post-offer, pre-employment background screening to include:

• Criminal Background Screening
• Drug Screen
• Education & Experience Verification
• E-Verify
• Fingerprinting

The City of Surprise is an EEO/ADA reasonable accommodation employer.