Administrative Technician

City of Big Bear Lake; Big Bear Lake (CA); On-site; USD 52,000 - 62,000; Full time

Job summary

The City of Big Bear Lake is seeking an Administrative Technician to perform a diverse set of administrative, technical, and customer service tasks. You will prepare reports, maintain records, assist with contracts and invoices, and respond to inquiries from residents, staff, vendors, and community partners.

The ideal candidate is organized, detail-oriented, and capable of handling confidential information while supporting meetings, public outreach, and department initiatives.

Qualifications

• Minimum two years of progressively responsible administrative and technical experience.
• High school diploma or equivalent; college coursework in public administration or related field preferred.
• Valid Class C California driver’s license with a satisfactory driving record.

Responsibilities

• Prepare reports, correspondence, forms, and specialized documents for department use.
• Maintain records, files, and databases and assist with contracts, grants, invoices, and purchase orders.
• Serve as a point of contact for residents, employees, vendors, and community stakeholders via in-person, phone, and email.
• Coordinate meetings, public outreach, and engagement activities; manage department communications.
• Process payments, cash receipts, and support software/technology initiatives; organize departmental records and supplies.
• Support boards/commissions, prepare meeting materials and minutes, and assist with public records requests.

Skills

Administrative experience

Customer service

Recordkeeping

Public operations

Education

High school diploma or equivalent

Public administration coursework

Job description

*City Application Required*

THE POSITION:

The Administrative Technician performs a diverse range of occasionally confidential administrative, technical, and customer service functions that help departments operate efficiently and effectively. Responsibilities include preparing reports, correspondence, forms, and specialized documents; maintaining records, files, and databases; assisting with contracts, grants, invoices, purchase orders, and other administrative processes; and ensuring accuracy and compliance with applicable policies and procedures. This position serves as an important point of contact for residents, employees, vendors, and community stakeholders by responding to inquiries, resolving issues, and providing information in person, by phone, and through email. Additional duties include coordinating meetings, public outreach and engagement activities, managing department communications, supporting software and technology initiatives, processing payments and cash receipts, and organizing departmental records and supplies. A successful candidate may also support boards and commissions, prepare meeting materials and minutes, assist with public records requests, manage website and social media content, and contribute to special projects that support departmental goals and City initiatives.

THE IDEAL CANDIDATE:

The ideal candidate is a highly organized and detail-oriented professional who thrives in a fast-paced environment and takes pride in providing exceptional customer service. They possess strong administrative and technical skills, communicate effectively with a wide range of audiences, and can confidently manage multiple priorities while maintaining accuracy and confidentiality. This individual demonstrates sound judgment, initiative, and a commitment to public service, with the ability to prepare clear and professional documents, maintain organized records, support complex projects, and foster positive relationships with residents, staff, vendors, and community partners.

QUALIFICATIONS:

Education/Experience:

At least two (2) years of increasingly responsible administrative and technical experience , preferably within a public agency. A high school diploma or equivalent is required, supplemented by college level coursework or specialized training in public administration, or related field.

Licenses/Certifications

Possession of a valid Class C California driver’s license with a satisfactory driving record or the ability to get from point to point for meetings, events and trainings.