Administrative Technician

Town of Berthoud - Berthoud, CO; Berthoud (CO); On-site; USD 42,000 - 60,000; Full time

Job summary

Town of Berthoud is seeking an Administrative Technician to support the Administrative Services Department and Town Clerk. The role emphasizes customer service, records management, and handling passport processing, with a need for discretion and accuracy.

The position requires strong communication, data entry, and the ability to operate a multi-line phone system, with the work primarily in a public office setting and opportunities for cross-training.

Qualifications

• High school diploma or GED required.
• Two years of administrative support experience with a government organization.
• Two years of customer service experience with direct public contact.
• Passport Acceptance Agent or ability to become one; Notary Public Commission or ability to become one.
• Proficiency with Microsoft Office; accurate typing and data entry.

Responsibilities

• Answering phones and greeting customers in person, email, and written correspondence.
• Drafting correspondence and processing passport applications.
• Managing records and processing various business applications.
• Cross-training and assisting in other administrative areas as needed.

Skills

Multiline phone system

Microsoft Office Suite

Data entry

Professional communication

Confidentiality

Customer service

Education

High school diploma or GED

Passport Acceptance Agent, or ability to become one

Notary Public Commission, or ability to become one

Colorado driver's license valid

Job description

Summary:

The Administrative Technician performs a broad range of tasks in support of the Administrative Services Department for the Town of Berthoud. This position is responsible for many essential customer service functions and reports to the Town Clerk.

This position requires answering phones, greeting customers, drafting correspondence, processing passports, managing records and processing various types of business applications. In performing daily activities, the Administrative Technician must demonstrate sound judgment, initiative, accuracy, and ability to preserve confidentiality of sensitive information.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The below list is intended to be illustrative of the responsibilities of the position and not all encompassing. The Town may change these duties at any time.

• Customer Service - includes assisting the public with a variety of requests and questions; communicating effectively in person, over the telephone, email and in writing
• General Desk Work - includes performing a variety of tasks while seated at a desk including typing, data entry, emailing, filing, creating internal and external correspondence
• Acceptance and processing of Passport Applications
• Records Archiving and Filing
• Perform all other duties as may be assigned

Other Duties and Responsibilities:

The below list is intended to be illustrative of additional responsibilities of the position and not all encompassing. The Town may change these duties at any time.

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Knowledge, Skills, and Abilities:

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Ability to operate a multi-line phone system and basic office equipment
• Knowledge of business English and spelling; ability to produce quality written documents that demonstrate a professional appearance
• Outstanding attention to detail and organizational skills
• Ability to understand and follow both written and verbal instructions and to work under both close, general or no supervision, depending upon the nature of the assignment
• Knowledge of records management procedures and the ability to accurately file numerically, alphabetically, alpha numerically, or chronologically
• Ability to deal tactfully and courteously with members of the public, staff, elected officials and outside agencies
• Skilled in reception and telephone etiquette
• Flexibility and ability to cross-train in other administrative areas; willingness and the initiative to cover for and assist others in periods of absence or high-volume work activity
• Ability to maintain confidentiality when faced with information of a sensitive nature

• Knowledge of the Microsoft Office Suite; ability to type accurately at a rate of 50 wpm.
• Ability to become proficient in other software as needed.
• Ability to operate a multi-line phone system and basic office equipment.

Education:

• A high school diploma or GED required

Work Experience:

• Two years of administrative support experience with a government organization required

• Two years of customer service experience having direct contact with the public, both in person and on the telephone; or an equivalent combination required.

Certificates and Licenses:

• Passport Acceptance Agent, or ability to become one required.
• Notary Public Commission, or ability to become one required.
• Possess a valid, non-probationary Colorado driver's license not subject to restriction related to alcohol and/or drug violations or pending charges required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a public office setting and may require work outside of the office for errands or for training. This position is often the first point of contact between the public and their local government. Therefore, must always demonstrate a professional demeanor and appearance. The noise level in the work environment is typical of the modem office and is generally quiet to moderately noisy.
• May experience: extreme cold, extreme heat, noise, humidity, hazards, temperature change, atmospheric conditions, and vibration.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May include: sitting, occasional standing, walking, driving, hearing, speaking, vision and manual dexterity. The physical demands described here are representative.
• While performing the duties of this job, the employee generally works in indoor environments that may require sitting for extended periods of time, bending, kneeling, reaching and occasionally lifting objects up to 50 pounds in weight.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.