Administrative Support Technician III - (Day Shift)-Police - Information Management/Records Section

Howard County Government; Columbia (MD); On-site; USD 43,000 - 84,000; Full time

Job summary

An established industry player is seeking a dedicated individual for an advanced technical role within the police department. This position entails critical responsibilities including supervisory duties, analytical support, and the management of electronic records systems. The ideal candidate will possess strong analytical and communication skills, ensuring compliance with laws and maintaining confidentiality. This role offers a unique opportunity to contribute to public safety while working in a dynamic environment. If you are passionate about law enforcement and have the required qualifications, this position could be your next career step.

Qualifications

• 4+ years of experience in administrative support or related field.
• Must obtain and maintain UCR and NCIC certifications.

Responsibilities

• Perform technical support work for the police department.
• Supervise data entry and manage electronic records.

Skills

Analytical Thinking

Communication Skills

Time Management

Confidentiality

Education

High School Diploma or GED

College Coursework in Related Field

Tools

Electronic Records System

NCIC

METERS

Job description

Pay $43,514.00 - $83,866.00 / year

Location: Columbia, Maryland

Employment type: Full-Time

Job Description

This position is an advanced, highly responsible technical one, performing critical tasks for the police department, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes analytical administrative support work, and technical tasks which are essential to the successful operation of several specialized functions. Conducts the coordination of duties in the Uniform Crime Report Unit (UCR), Validations Unit, Criminal Summons, and Warrant Administrative Unit. Work may also include supervision of data entry and coordination and work scheduling of the data entry function. Work at this level may also include independent responsibility for complex critical processes. Maintains control of the electronic records system for the tabulation of statistical crime data (UCR) and warrant tracking and processing.

The work involves responsibility for the security, confidentiality and release of records and other documents in compliance with applicable laws.

This position must obtain and maintain UCR certification, NCIC CN1 certification, MPTC Instructor Certification, and NCIC Instructor Certification in order to complete instruction to members of the Department and other law enforcement agencies.

STARTING SALARY HIRING RANGE:

$20.51 - $21.79
$42,655 - $45,317

- Length of hiring process: Hiring process will take 2-4 months.

- Steps of the process: For most civilian positions, the process is as follows if advancing through: application, interview, background, selection, pre-employment drug screen.

***THIS IS AN EVENING SHIFT POSITION***

CLASS DESCRIPTION:

Performs advanced technical level administrative support work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work typically involves performing responsible clerical and secretarial work essential to the successful operation of a specialized function. Work may also include supervision of data entry staff and coordination and work scheduling of the data entry function. Work at this level may also include independent responsibility for a moderately complex clerical process. Include the following. Other related duties may be assigned.

Work and cooperate with co-workers and supervisors at all levels.

Learn and perform all essential job functions accurately.

Complete instruction in METERS/NCIC certification and re-certification to Departmental members and members of other law enforcement agencies. Maintain student records, grades, and coordinate with Maryland State Police and DPSCS. Order and compile NCIC/CJIS class supplies from the FBI through a LEO account.

Conduct extensive research and complete Federal and State mandated monthly validations on all the Department's METERS/NCIC entries inclusive of warrants, securities, missing persons, license plates, vehicles, boats, vehicle/boat parts, guns, toxic chemicals, and law enforcement credentials. This validation process includes completing computer research, report review, contacting investigating officers to acquire supplements, making all required updates and deletions within the record as established under the Department's system user agreement requirements, complete validations supplemental forms, generate correspondence, and coordinate MVA notifications.

Responsible for the receipt and processing of all warrant documents and criminal summons, computer reporting, true test copy correspondence, placing MVA flags and releases, creating and sending correspondence for service and/or detainer notifications, clearing and canceling NCIC/METERS/CJIS warrant entries, identifying and coordinating subject location identification, completing all court document coordination. Conduct research into various computer systems and enter/modify/clear/cancel NCIC/METERS records in the following files: articles, boats, securities, warrants, license plates, vehicles, missing persons, guns, and unidentified persons. Confirm all NCIC/METERS entries. Complete quality control review of the Communication Division NCIC/METERS entries and clears. Compose and transmit NCIC/METERS administrative messages. Create and transmit all teletype messages to other law enforcement agencies.

Responsible for duties and responsibilities as the designated Department's Terminal Agency Contact (TAC and/or Alternate TAC), JIS ASC (Court Agency Security Coordinator), System Security Contact (SSC). Represent the Department at the TAC, SSC, and NCIC Instructor State meetings. Coordinate and complete all NCIC FBI, METERS, TSS, SSC, UCR FBI, NCIC Instructor, DPSCS CJIS, CJIS Security, and Fingerprint submission audits. Create and maintain up-to-date unit procedure manuals.

Handle telephone inquiries from citizens, attorneys, District Court clerks, Federal and Local Law Enforcement agencies, Department of Corrections, Court Commissioners, and federal background investigators. Utilize all systems to satisfy these requests. These calls can require confirmation of all active NCIC/METERS entries inclusive of wanted persons, stolen vehicles, stolen property, stolen tags, missing persons, etc., and explanation of regulations, procedures, policies, and applicable laws.

Maintain control and complete analysis of records management system that tabulates crime statistics reported to the State and used for internal operational and administrative needs. Complete review and verification of police incident documentation and ensure quality control standards. Comply accurately and consistently with various jurisdictional guidelines for reporting crime. Ensure police information is classified according to the appropriate offense code and other mandatory codes as defined by the program. Determine the classifications of offenses and ensure that information is computer entered according to rules and regulations. Complete review of all charging documents to ensure accuracy. Make appropriate corrections in records management systems. Audits must be conducted in addition to various computer applications run for compiling and reporting statistical information. Prepare numerous complex reports and correspondences, which must be presented for final approval by the Chief of Police. Maintain up-to-date program knowledge and answer inquiries concerning specialized functions and compiled information. Prepare a variety of internal statistical information and prepare reports to reflect the same.

Assist with identifying documents responsive to Departmental PIA requests under the direction of a supervisor.

Assist with the identification and collection of records for Accreditation CALEA files; identify and make suggestions on enhancing the Records Section procedures to maintain compliance with Accreditation standards. Review a variety of Records Section technical issues with regards to law enforcement standards performed by the Section.

Prepare, scan, and conduct quality control checks on all archived electronic documents, NCIC entries, expungements, report submissions, criminal summons entry, etc. Send notification of corrections to the appropriate County agency.

Review, process and disseminate various types of police reports and related documents internally and externally, as required. Redact information from police documents in compliance with federal, state, and local laws prior to release. Maintain various filing systems, store, retrieve and secure records and other law enforcement-related documents.

Maintain up-to-date knowledge of and have the ability to explain and comply with all regulations, procedures, policies, and applicable laws, as applicable.

Process Court Ordered, Immediate, and RWOP expungements requests by conducting extensive criminal history research utilizing numerous criminal justice information computer systems. Create departmental correspondence to external and internal recipients regarding the department's recommendation and/or compliance.

Train new employees as needed and provide staffing support to the section when necessary and assist with various section projects, as needed.

Act as designated shift leader and provide supervision to Records Section employees in the absence of Section Supervisors.

Minimum Qualifications:

High School Diploma or GED and four (4) years related experience or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

Considerable knowledge of office practices, procedures, and equipment. College coursework in a related field or equivalent combination of education and experience, experience in the field of law enforcement would be preferred. Knowledge of police procedures would be an advantage; however, not a requirement. Must have experience with completing research through electronic resources, gathering and interpreting information, analytical thinking skills, and communicating and documenting findings in compliance with policy, procedures, and applicable laws. Demonstrate acceptable typing ability. Ability to multi-task and effectively utilize time management skills on a regular basis. Ability to establish and maintain effective working relationships with others. Ability to maintain confidentiality and comply with all regulations and legal requirements. Must obtain and maintain UCR certification, NCIC CN1 certification, MPTC Instructor Certification, and NCIC Instructor Certification.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office setting. The noise level in the work environment is usually moderate.

LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions. The ability to communicate effectively is essential. Incumbent must effectively maintain contact with others, including contacts with the public, administrative entities, and Federal and State personnel. Must be able to vary writing and reporting style according to recipient. Will be required to respond to telephonic and in-person requests for information and documents. Must have excellent work rapport established with internal and external clients, in an effort to obtain required information in order to complete all critical functions. Must be able to determine when to act independently and when to refer difficult situations to the supervisor. Must apply sound judgment that reflects a thorough knowledge of job tasks and responsibilities. It is imperative that statistical information and police documents are thoroughly reviewed for the purpose of accuracy and completeness. Incumbent must exert sound judgment to interpret documents such as legal requirements, safety rules, operating and maintenance instructions, and procedure manuals. Ability to compile numerous reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Obtain and maintain CN1 NCIC certification. Obtain and maintain Maryland Police Training Center Instructor Certification. Obtain and maintain State of Maryland METERS/NCIC Instructor Certification. Possession of a valid driver’s license.

About the company

Howard County is located in the US state of Maryland.