Administrative Support Specialist, School of Engineering

Widener University; Chester (Delaware County); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Widener University is seeking an Administrative Support Specialist for the School of Engineering in Chester, PA. The role provides clerical and administrative support to the Mechanical and Chemical Departments and reports to the Assistant Dean.

The ideal candidate is detail-oriented, customer-service focused, and adept at prioritizing tasks in a fast-paced environment. The position supports faculty, students, staff, and departmental initiatives, contributing to academic excellence, student

Qualifications

• High School Diploma or GED.
• Three or more years of secretarial or administrative support experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to effectively use email systems, electronic calendars, and the Internet for research and information gathering.
• Exceptional verbal and written communication skills.
• Strong proofreading and editing abilities.
• Ability to build positive working relationships with diverse groups.
• Ability to prioritize tasks, maintain filing systems, and follow instructions.
• Demonstrate basic arithmetic proficiency.
• Ability to answer business telephones and manage routine office correspondence with accuracy.
• Manage sensitive information with discretion.

Responsibilities

• Reception, communication, and directing phone calls, emails, and visitors.
• Coordinate room reservations, scheduling, mail handling, and travel arrangements.
• Prepare, proofread, and edit correspondence, reports, and presentations.
• Maintain filing systems and databases, perform data entry and verify information accuracy.
• Manage inventory of office supplies and assist with budgetary communications.
• Provide clerical support for faculty searches and events.

Skills

Detail-oriented

Customer service

Communication

Prioritization

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Word

Excel

PowerPoint

Access (optional)

Job description

Widener University is currently seeking an Administrative Support Specialist for the School of Engineering. Reporting to the Assistant Dean, this role provides essential clerical and administrative support to the Mechanical and Chemical Departments within the School of Engineering. This role ensures smooth daily operations, supports faculty, students, and departmental initiatives and contributes to a welcoming and professional environment. The ideal candidate is detail-oriented, customer-service focused, and adept at prioritizing tasks in a fast-paced environment.

The Administrative Support Specialist plays a key role in ensuring the Mechanical and Chemical Departments operates efficiently and professionally. By fostering a positive environment for supporting faculty, students, staff, and leadership, the Administrative Support Specialist contributes to the department's academic excellence, student success, and community engagement.

DUTIES AND RESPONSIBILITIES

Essential Duties:

Reception & Communication

• Answer, screen, and direct phone calls, emails, and in-person visitors.
• Reply to questions promptly and effectively in accordance with established office procedures, University policies, and general instructions.
• Facilitate clear communication to promote collaboration and efficiency.
• Direct individuals to appropriate personnel or office for specialized support.
• Serve as a liaison between departments, students, faculty, staff, and the public.
• Maintain department bulletin boards and ensure the professional appearance of office suites.

Scheduling & Logistics

• Coordinate room reservations, committee scheduling, mail and package handling and travel arrangements.
• Manage departmental calendars, reports, proofreading, an general clerical tasks.

Document & Data Management

• Prepare, proofread, and edit correspondence, reports, and presentations.
• Maintain physical and digital filing systems and databases.
• Perform data entry and verifying information accuracy.

Office Operations

• Ability to manage and safeguard sensitive and confidential information with discretion.
• Maintain inventory of office, teaching, and research supplies.
• Place orders and ensure timely availability of department resources.

Support for Personnel/Programs

• Provide clerical support for faculty searches and recruitment processes.
• Coordinate special events such as camps, workshops, senior projects and recruitment activities.
• Monitor departmental budget expenditures, process check requests, invoices, and expense account.
• Communicate budgetary issues with the Dean's Office and/or department leadership.

Secondary Responsibilities:

• Respond to customer and departmental inquiries with timely updates.
• Perform other job-related duties as assigned or directed to support departmental needs and align with the mission, values and goals of the School of Engineering.

MINIMUM QUALIFICATIONS (education/training and experience required):

Required:

• High School Diploma or GED.
• Three (3+) years of secretarial or administrative support experience in a service-oriented environment. An equivalent combination of experience and education may be considered.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to effectively use email systems, electronic calendars, and the Internet for research and information gathering.
• Exceptional verbal and written communication skills across multiple formats (phone, email, voicemail, and in-person).
• Strong proofreading and editing abilities.
• Ability to build positive working relationships and interact professionally with diverse groups.
• Ability to prioritize tasks, maintain filing systems, and follow oral and written instructions accurately.
• Demonstrate basic arithmetic proficiency.
• Ability to answer business telephones and manage routine office correspondence with accuracy and efficiency.
• Manage sensitive information with discretion and professionalism.

Preferred:

• Experience with database management systems.
• Advanced proficiency in Microsoft Office applications, including Access.
• Expertise in performing mail merge functions for correspondence.
• Three (3+) years of progressively responsible secretarial or administrative support experience.

PHYSICAL REQUIREMENTS AND/OR UNUSUAL HOURS:

• Ability to remain seated for extended periods while performing clerical and computer-based tasks.
• Ability to lift and move office supplies, materials, or small equipment weighing up to 10 pounds.
• Flexibility to adjust work schedule occasionally for special events or urgent administrative needs.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Widener University is committed to fostering an inclusive community in which faculty, staff, and students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We are an equal opportunity employer and are committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or status as a protected veteran.

Some positions may be eligible for a hybrid or remote work arrangement that may include a partially or fully remote work location, consistent with Widener's Flexible Work policy.

Widener University, an independent, metropolitan, doctoral-intensive university, connects curricula to social issues through civic engagement. Dynamic teaching, active scholarship, personal attention and experiential learning are key components of the Widener Experience. Located in Chester, PA, Widener's main campus is nestled between Philadelphia, PA and Wilmington, DE, with Law Schools located in both Harrisburg and Wilmington. For more information about the university, please visit our website at www.widener.edu.

EOE M/F/V/D