Administrative Support Specialist - Journey - Sylva

East Carolina University; North Carolina; On-site; USD 35,000 - 49,000; Full time

Job summary

East Carolina University (ECU) in Sylva, NC is seeking an Administrative Support Specialist to support the Dental Medicine Community Service Learning Center. The role covers patient registration, scheduling, cashiering, and third-party payer authorization, reporting to the Business Services Coordinator.

The position handles front desk operations, data entry, and daily financial transactions, with a focus on accurate scheduling and patient information management.

Qualifications

• High school diploma or equivalency and one year of related office experience.
• License or certification required by statute or regulation: None.
• Preferred: none indicated in posting.

Responsibilities

• Manages patient interactions, scheduling, payments, and information (40%).
• Maintains and analyzes patient, billing, and scheduling data (30%).
• Operates software and office equipment for clinic tasks (20%).
• Trains students and residents on front desk operations (10%).

Skills

Patient interactions

Scheduling

Billing data entry

Cashiering

Telephone operations

Education

High school diploma or equivalency with 1 year related office experience

Job description

Administrative Support Specialist - Journey - Sylva

Position Information

Job Title

Job Title Administrative Support Specialist - Journey - Sylva

Working Title Administrative Support Specialist - Journey - Sylva

Number of Vacancies

Number of Vacancies 1

Full Time Equivalent (FTE)

Full Time Equivalent (FTE) 1.0

Full Time or Part Time

Full Time or Part Time Full Time

Recruitment Range

Recruitment Range $34,602 - $49,406

Anticipated Hiring Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.

Anticipated Hiring Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications. $34,602 - $38,445

Salary Grade Equivalency

Salary Grade Equivalency NC09

Work Schedule

Work Schedule Monday – Friday

Work Hours

Work Hours 8:00 a.m. – 5:00 p.m.

Position Location (City)

Position Location (City) Sylva

Job Category

Job Category Staff

Be a Pirate!

East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

Primary Purpose of Position

This position serves in a business support role for patients, dentists and other staff at the ECU School of Dental Medicine Community Service Learning Center located in Sylva to optimize practice policies and procedures. Reporting to the Business Services Coordinator, this position is involved in the following functions: registration, scheduling, cashiering, outpatient charge entry, telephone operations and third party payer authorization.

Key Responsibilities Include:

• Manages patient interactions, scheduling, payments, and information (40%)
• Maintains and analyzes patient, billing, and scheduling data (30%)
• Operates software and office equipment for clinic tasks (20%)
• Trains students and residents on front desk operations (10%)

Minimum Education, Knowledge, Skills, and Experience

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

License or Certification required by statute or regulation

None

Preferred Education, Knowledge, Skills, and Experience

License or Certification required by the Department

None

Additional Instructions to Applicant

DENTAL MEDICINE SUPPORT POSTION – NOT SUBECT TO STATE HUMAN RESOURCES ACT .Employment in this position provides eligibility to participate in the UNC Optional Retirement Program ( ORP ) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b, 457). This position is not eligible to participate in the NC Teachers’ and State Employees’ Retirement System ( TSERS ). Additional, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability. While this position is not automatically eligible for the NC Teachers’ and State Employees’ Retirement System ( TSERS ), new hires transferring from another North Carolina state agency and current ECU employees transferring internally who had been enrolled in TSERS in their previous employment will continue participation in TSERS . These individuals may be able to elect to participate in ORP if they had not been offered that option at the time of their initial enrollment into TSERS .

Job Open Date

Job Open Date 10/29/2026

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail] .

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .

Supplemental Questions

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