Administrative Support Specialist - Journey - Ross Hall

East Carolina University; Greenville (NC); On-site; USD 35,000 - 49,000; Full time

Job summary

East Carolina University in Greenville, NC, seeks an Administrative Support Specialist – Journey – Ross Hall to assist patients, dentists, and staff with dental insurance billing and front-office tasks in a busy clinic. The role reports to the Manager of Cash Management and Claims and supports daily operations across multiple departments.

The position requires a high school diploma or equivalent and experience in a dental office or billing environment.

Qualifications

• High school diploma or equivalency plus one year related office experience.
• Experience with dental insurance billing procedures and protocols.
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.

Responsibilities

• Submit claims, manage authorizations, review payments, and resolve billing issues (50%).
• Manage dental accounts, insurance processing, payments, adjustments, and communications (30%).
• Operate AxiUm, medical records, and insurance-related software systems (15%).
• Provide administrative backup, including registration, insurance verification, and client assistance (5%).

Skills

Insurance billing procedures

Dental office experience

Microsoft Word

Excel

Outlook

PowerPoint

Education

High school diploma or equivalency

Tools

None

Job description

Administrative Support Specialist - Journey - Ross Hall

Position Information

Job Title

Job Title Administrative Support Specialist - Journey - Ross Hall

Working Title Administrative Support Specialist - Journey - Ross Hall

Number of Vacancies

Number of Vacancies 1

Full Time Equivalent (FTE)

Full Time Equivalent (FTE) 1.0

Full Time or Part Time

Full Time or Part Time Full Time

Recruitment Range

Recruitment Range $34,602 - $49,406

Anticipated Hiring Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.

Anticipated Hiring Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications. $34,602 - $43,775

Salary Grade Equivalency

Salary Grade Equivalency NC09

Work Schedule

Work Schedule Monday - Friday

Work Hours

Work Hours 8:00 a.m. – 5:00 p.m.

Position Location (City)

Job Category

Job Category Staff

Be a Pirate!

East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

Academic Affairs , led by the Provost and Senior Vice Chancellor for Academic Affairs, comprises the university’s colleges, schools and libraries, along with other academic support and administrative units. Academic Affairs works collaboratively to strengthen ECU’s culture of academic excellence in line with our mission to be a national model for student success, public service and regional transformation.

The School of Dental Medicine’s mission is to educate dental care providers (both dental students and residents) and to address the oral health care needs in rural populations of North Carolina. The school meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina.

The Office of Business and Financial Affairs provides strategic leadership to the school’s administrative and financial operations. The office oversees budgeting, financial planning, accounting, patient accounts, personnel administration, contract management, and special projects. Through effective stewardship of resources and implementation of administrative policies and procedures, the office supports the school’s educational, clinical, and service missions.

Primary Purpose of Position

This position serves in a business support role for patients, dentists and other staff at the ECU School of Dental Medicine- Ross Hall to optimize practice policies and procedures. Reporting to the Manager of Cash Management and Claims, this position manages complex dental insurance billing, including claims, preauthorizations, denials, appeals, payment processing, and account adjustments, while training staff and identifying process improvements.

Key Responsibilities Include:

• Submit claims, manage authorizations, review payments, and resolve billing issues (50%)
• Manage dental accounts, insurance processing, payments, adjustments, and communications (30%)
• Operate AxiUm, medical records, and insurance-related software systems (15%)
• Provide administrative backup, including registration, insurance verification, and client assistance (5%)

Minimum Education, Knowledge, Skills, and Experience

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

License or Certification required by statute or regulation

None

Preferred Education, Knowledge, Skills, and Experience

• Experience with insurance carrier billing procedures and protocols
• Proficiency in Microsoft Word, Excel, Outlook and Power Point.
• Dental office experience

License or Certification required by the Department

None

Additional Instructions to Applicant

DENTAL MEDICINE SUPPORT POSTION – NOT SUBECT TO STATE HUMAN RESOURCES ACT .

Employment in this position provides eligibility to participate in the UNC Optional Retirement Program ( ORP ) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b, 457). This position is not eligible to participate in the NC Teachers’ and State Employees’ Retirement System ( TSERS ). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.

While this position is not automatically eligible for the NC Teachers’ and State Employees’ Retirement System ( TSERS ), new hires transferring from another North Carolina state agency and current ECU employees transferring internally who had been enrolled in TSERS in their previous employment will continue participation in TSERS . These individuals may be able to elect to participate in ORP if they had not been offered that option at the time of their initial enrollment into TSERS .

Job Open Date

Job Open Date 10/27/2026

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail] .

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .