Administrative Support Specialist

UKG; Hawaii; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance, Dental & Vision

Flexible Spending Accounts

Life and Disability Insurance

401(k)

Paid Time Off

Paid Holidays

Employee Assistance Program

Pet Insurance

Job summary

WWC Global seeks an Administrative Support Specialist to provide comprehensive admin and operational support to USPACOM/ J5. The role includes awards processing, personnel actions, calendar management, and senior-leader briefings, requiring strong organization, discretion, and multitasking in a fast-paced environment.

Responsibilities cover task management, training, reporting, and coordination with directorates, military and civilian personnel, and external entities.

Qualifications

• Active Secret security clearance.
• Advanced proficiency with Microsoft Office suite.
• Experience with military administrative processes and personnel-support workflows.
• Experience managing task-management workflows, suspense dates, and action-item tracking.
• Ability to coordinate with multiple directorates, staff offices, military personnel, civilian employees, and external organizations.
• Ability to train personnel on administrative processes, systems, and SOPs.
• Ability to develop and deliver clear briefings to senior leaders and stakeholders.
• Strong written and verbal communication skills.
• High level of attention to detail and discretion with sensitive information.
• Authorized to work in the United States full-time.

Responsibilities

• Provide day-to-day administrative and operational support to the J5 Administrative Division.
• Process and track awards, evaluations, personnel actions, and related docs.
• Coordinate with directorates and external entities to timely complete actions.
• Review documents for completeness, accuracy, and proper routing.
• Manage ETMS2 tasks from assignment through closeout.
• Maintain trackers, personnel records, correspondence, and files.
• Monitor suspense dates and identify overdue actions.
• Manage calendars and coordinate meetings, briefings, and events.
• Prepare agendas, minutes, and briefing materials; deliver to leadership.
• Develop internal training on admin processes and workflows.
• Provide guidance on routing procedures and documentation standards.
• Use MS Office and command systems to create reports and trackers.
• Protect sensitive information per security/privacy rules.
• Identify process improvements and efficiency opportunities.

Skills

Secret clearance

Microsoft Office

Military admin processes

Task-management workflows

Coordination across directorates

Training personnel

Briefings to senior leaders

English proficiency

Confidential information handling

US work authorization

Education

Bachelor's degree in HR / related discipline

Tools

ETMS2

Job description

WWC Global, an operating firm of Command Holdings, is seeking an Administrative Support Specialist to support the United States Indo-Pacific Command (INDOPACOM).

The Administrative Support Specialist provides comprehensive administrative and operational support to the U.S. Pacific Command (USPACOM) Administrative Division. The position supports joint military human resources and administrative functions, including awards processing, performance evaluations, personnel actions, task management, calendar administration, meeting coordination, training, and senior-leader briefings.

The Specialist works closely with directorate leadership, other directorates, joint military personnel, and external organizations to ensure administrative actions are accurate, timely, properly coordinated, and completed in accordance with applicable command procedures. The position requires strong organizational skills, discretion, attention to detail, and the ability to manage multiple priorities in a fast-paced command environment.

Responsibilities may include but are not limited to:

• Providing day-to-day administrative and operational support to the J5 Administrative Division.
• Processing and tracking military awards, performance evaluations, personnel actions, and related administrative documentation.
• Coordinating with other directorates, military and civilian personnel offices, and external entities to facilitate timely completion of personnel and administrative actions.
• Reviewing documents for completeness, accuracy, required coordination, appropriate routing, and compliance with established procedures.
• Managing ETMS2 tasks from assignment through coordination, status tracking, suspense management, and closeout.
• Maintaining task trackers, action-item logs, personnel records, correspondence, and administrative files.
• Monitoring suspense dates and proactively identify overdue, incomplete, or at-risk actions.
• Managing calendars and coordinating meetings, appointments, conferences, and senior-leader engagements.
• Preparing meeting agendas, read-ahead materials, minutes, decision documents, briefing materials, and follow-up action items.
• Supporting the planning and execution of staff meetings, working groups, training sessions, and command events.
• Developing and delivering internal training on administrative processes, task management workflows, and applicable tools.
• Preparing and delivering briefings, status updates, and recommendations to leadership and senior stakeholders.
• Providing guidance to personnel on administrative requirements, routing procedures, documentation standards, and task-management expectations.
• Using Microsoft Office and approved command systems to develop reports, spreadsheets, presentations, correspondence, trackers, and other deliverables.
• Protecting sensitive personnel and organizational information and handle all records in accordance with applicable security, privacy, and information-management requirements.
• Identifying opportunities to improve administrative processes, standardize recurring activities, and increase workflow efficiency.
• Performing other related duties and administrative support functions as assigned.

This position is contingent on award.

Anticipated salary range: $70,000-$80,000

This position will end on our around 30 March, 2027 with the possibility of extension.

Travel

• 10-20% Occasional travel expected.
• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional loud noise (airfield, large equipment).
• Ability to sit at a computer terminal for an extended period of time.
• Ability to work in a confined area.

Physical Demands

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to drive a motor vehicle in environments including city, highway, and rural roads CONUS and OCONUS.

WWC Global, an operating firm of Command Holdings, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

At WWC Global, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. WWC Global is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

WWC Global will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability.

WWC Global is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.

WWC Global's Aff...?

Basic Qualifications

• Current, active Secret security clearance.
• Advanced proficiency with Microsoft Office applications, including: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams.
• Demonstrated experience with military administrative processes and personnel-support workflows.
• Experience managing task-management workflows, suspense dates, action-item tracking, and administrative closeout activities.
• Ability to coordinate effectively with multiple directorates, staff offices, military personnel, civilian employees, and external organizations.
• Ability to train personnel on administrative processes, systems, and standard operating procedures.
• Ability to develop and deliver clear briefings to senior leaders and organizational stakeholders.
• Strong written and verbal communication skills.
• Strong organization skills and demonstrated ability to manage multiple priorities under time constraints.
• High level of attention to detail and ability to produce accurate, professional work products.
• Ability to handle sensitive information with discretion and maintain appropriate confidentiality.
• Outstanding communication skills, influencing abilities, and client focus.
• Professional proficiency in English is required.
• Applicants must be currently authorized to work in the United States on a full-time basis. WWC Global will not sponsor applicants for work visas for this position.

Preferred Qualifications

• Bachelor's degree in Human Resources, Organizational Management or related discipline.
• Experience supporting a joint military command, combatant command, service component, or comparable Department of Defense organization.
• Experience coordinating administrative actions across directorates or joint staff offices.
• Familiarity with USPACOM, J-staff, or comparable military command structures.
• Experience with awards processing, military performance evaluations, personnel actions, and related human resources documentation.
• Experience using ETMS2 or comparable electronic task-management systems.
• Familiarity with modern AI-enabled administrative and productivity tools, subject to applicable Department of Defense, command, cybersecurity, privacy, and data-handling requirements.
• Experience developing standard operating procedures, job aids, training materials, trackers, and executive-level briefing products.
• Prior experience supporting senior military or civilian leaders.

WWC Global offers a competitive benefits plan including:

• Health, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life and Disability Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Pet Insurance

*Eligibility requirements apply

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.