Administrative Support Specialist

FirstEnergy Corp; Erie (Erie County); On-site; USD 40,000 - 52,000; Full time

Job summary

FirstEnergy Corp in the United States is seeking a Human Resources Administrative Support Specialist to provide administrative, operational, and customer service support to the HR department. You will assist with HR processes, employee inquiries, records management, reporting, and compliance while maintaining confidentiality and professionalism.

The role requires coordinating onboarding activities, maintaining HR records, and supporting various HR programs and testing as needed.

Qualifications

• High school diploma or GED required; bachelor’s degree in HR, Business Administration, or related field preferred.
• Minimum of three years of administrative work experience; HR administrative experience preferred.
• Proficiency with Microsoft Office; experience with SAP, Coupa, Empower, Intelex, FileNet or related systems preferred.

Responsibilities

• Provide administrative support to the HR team, including scheduling, correspondence, file maintenance, reporting, mail distribution, telephone reception, and department coordination.
• Assist with routine HR programs, procedures, employee inquiries, onboarding activities, training coordination, compliance documentation, and related employee lifecycle processes.
• Maintain accurate HR records, tracking tools, databases, personnel files, and reporting materials in accordance with company procedures and confidentiality requirements.
• Prepare, proofread, and format correspondence, reports, presentations, spreadsheets, and other HR materials using appropriate office equipment and software.
• Support purchasing, invoice and purchase order processing, expense reconciliation, budget tracking, record retention, background checks, driving records, training assignments, and other department administrative needs.
• Administer validated applicant testing, including EEI testing, as needed.
• Use strong communication, customer service, judgment, and organizational skills to support employees, leaders, candidates, vendors, and external partners.
• Support outage and storm restoration activities as required, including evenings, weekends, and holidays.
• Other duties as assigned.

Skills

Strong communication

Customer service

Organization

Prioritization

Attention to detail

Education

High school diploma or GED

Bachelor's degree preferred

Tools

SAP

Coupa

Empower

Intelex

FileNet

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

Locations: Greenburg PA, Reading PA, Erie PA

Position Summary

The Human Resources Administrative Support Specialist provides administrative, operational, and customer service support to the Human Resources department. This position assists with HR processes, employee inquiries, records management, reporting, compliance tracking, and department coordination while maintaining accuracy, confidentiality, and professionalism.

Core Responsibilities

• Provide administrative support to the Human Resources team, including scheduling, correspondence, file maintenance, reporting, mail distribution, telephone reception, and department coordination.
• Assist with routine HR programs, procedures, employee inquiries, onboarding activities, training coordination, compliance documentation, and related employee lifecycle processes.
• Maintain accurate HR records, tracking tools, databases, personnel files, and reporting materials in accordance with company procedures and confidentiality requirements.
• Prepare, proofread, and format correspondence, reports, presentations, spreadsheets, and other HR materials using appropriate office equipment and software.
• Support purchasing, invoice and purchase order processing, expense reconciliation, budget tracking, record retention, background checks, driving records, training assignments, and other department administrative needs.
• Administer validated applicant testing, including EEI testing, as needed.
• Use strong communication, customer service, judgment, and organizational skills to support employees, leaders, candidates, vendors, and external partners.
• Support outage and storm restoration activities as required, including evenings, weekends, and holidays.
• Other duties as assigned.

Qualifications

• Education: High school diploma or GED required; bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• Experience: Minimum of three years of administrative work experience required; HR administrative experience preferred.
• Skills: Advanced knowledge of administrative practices, procedures, and office support functions.
• Must pass the Company's EEI Support and Administrative Selection System (SASS) test, if required.
• Proficiency with Microsoft Suites including: Outlook, Word, PowerPoint, and Excel; Experience with SAP, Coupa, Empower, Intelex, FileNet, or related systems preferred.
• Strong written and verbal communication, customer service, organization, prioritization, and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work.
• Demonstrated discretion, sound judgment, and ability to maintain confidentiality when handling sensitive information.
• Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays.

Preferred Certifications

• SHRM-SCP or SHRM-CPSPHR or PHRCEBS (Certified Employee Benefits Specialist)
• CHRC (Certified Human Resources Compliance Professional)
• Labor Relations Certification

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs.

FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt FirstEnergy Human Resources Team