Administrative Support - Medical Clinic

ACCESS - Arab Community Center for Economic and Social Services; Dearborn (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

ACCESS - Arab Community Center for Economic and Social Services in Dearborn, MI invites applications for Administrative Support I to provide clerical support under direct supervision. The role focuses on phones, scheduling, documentation, and basic client information gathering.

The position emphasizes confidentiality, basic medical terminology where applicable, and operation of standard office software. A minimum high school diploma or GED and 6 months of admin/clerical experience are required.

Qualifications

• High school diploma or GED equivalent.
• 6 months admin/clerical experience or 1 year preferred or any equivalent combination approved by HR.
• Knowledge of office administration, billing systems, verifications, referrals and prior authorizations related to the program area.
• Basic medical terminology related to the program area.

Responsibilities

• Answer phones, screen calls, gather routine information and direct callers.
• Schedule appointments and admissions for clients and set up reminders.
• Maintain confidentiality of agency and client information.
• Operate standard office equipment and required software applications.
• May assist in data gathering for regular reporting.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Electronic medical record software

MI WIC database

Database software

Job description

Job Summary: Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.

Essential Duties and Responsibilities:

• Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination
• Take and deliver messages as needed
• Schedule appointments and admissions for clients and set up client reminders as needed
• Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients
• Provide a welcoming, informative presence at assigned workstation
• Be cognizant of surroundings and notify a supervisor of suspicious/threatening behavior
• Account for the safety and security of the building
• Greet visitors, determine service need and direct to appropriate area/individual
• Type, copy, file and fax documents as needed
• Prepare and sort mail
• Order supplies as needed
• Maintain agency confidentiality and clients' privacy
• May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups
• May prepare client/patient forms and files (hardcopy and/or electronically)
• May assist in gathering data for regular reporting based on assigned functional area
• May perform standardized testing according to established guidelines and procedures including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

• Basic concepts, principles and practices of office administration
• Billing systems, co-pays, deductibles and insurance verifications as well as referrals and prior authorizations based on assigned functional area
• Basic medical terminology based on assigned functional area
• OSHA standards and universal precautions based on assigned functional area

Skill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
• Operating electronic medical record software based on assigned functional area
• Operating database software based on assigned functional area
• Operating MI WIC database based on assigned functional area

Ability to:

• Communicate effectively, both orally and in writing.
• Organize and prioritize multiple tasks and meet deadlines
• Provide a high level of customer service to both internal and external contacts
• Work independently as well as collaboratively within a team environment
• Maintain confidentiality of agency and client information
• For the Medical clinic – ability to use medical terminology

Educational/Previous Experience Requirements:

• Minimum Degree Required:
• High school diploma or GED equivalent

~and~

• At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: None generally required

Working Environment: Climate controlled office