Administrative Support (Colquitt, GA)

IEH Laboratories & Consulting Group; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

JLA International in Colquitt, GA is seeking an Administrative Support professional to join our lab team. This full-time role requires on-site presence and responsibilities include sample registration, reporting, customer communication, and basic invoicing assistance.

The ideal candidate has a High School Diploma or GED, strong MS Office skills, and excellent communication with customers. On-site work is required; benefits apply after a brief waiting period.

Qualifications

• High school diploma or GED is required.
• Basic math skills are required.
• Excellent written and verbal communication, including phone etiquette.
• Proficient with MS Office/Office 365.
• Able to operate general office equipment.
• Strong customer service, problem solving, organization and time management.

Responsibilities

• Register samples promptly and accurately per testing instructions.
• Verify samples received meet testing requirements.
• Notify customers of additional paperwork or samples to complete testing by phone, fax, or email.
• Provide excellent phone support.
• Release customer reports in a timely manner.
• Assist with maintaining office equipment as specified.
• Help with general housekeeping of the office area and supply management.
• Support invoicing and other duties as assigned.

Skills

Written & verbal communication

MS Office/Office 365

Customer service

Time management

Organization

Basic math

Phone etiquette

Teamwork

Education

High School Diploma or GED

Tools

MS Office/Office 365

Job description

JLA International, a Leader in Food Safety, is now accepting applications for the Administrative Support position at its facility in Colquitt, GA.

Ideal candidates will possess the following:

• High School Diploma or GED (required)


• Basic math skills


• Good attitude and willingness to work with others


• Written and verbal communication skills (including excellent phone etiquette)


• Computer skills, including proficiency with MS Office/Office 365


• Working knowledge of general office equipment


• Excellent customer service, problem solving, organization, and time management skills

• Registering samples promptly and accurately (following instructions from Contract for Analysis)


• Checking that samples received and received tests meet all requirements


• Promptly notifying customer of additional paperwork or samples to complete testing by phone, fax, or email


• Providing excellent phone support


• Releasing customer reports in timely manner


• Helping maintain office equipment as specified


• Assisting with general housekeeping of the office area (including following proper document disposal procedures)


• Helping maintain adequate supply of office supplies


• Other duties as needed and/or assigned (including helping with invoicing, as needed)

This is a full-time position and is eligible for standard benefits after a brief waiting period. This position requires regular on-site presence at our lab in Colquitt, Georgia (remote work is not available). While we welcome applications from all qualified candidates authorized to work in the United States, please note that candidates must either currently reside in the local area or be willing to relocate at their own expense, as relocation assistance is not provided.

Due to exposure to various food allergens in the laboratory environment, applicants with moderate to severe food allergies are discouraged from applying. Safety Glasses are required for entering Lab areas.

Equal Opportunity Vets/Disability “Know Your Rights” Poster: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf