Administrative Support, Bureau of Mental Health

City of New York; New York (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Loan Forgiveness programs

Untaxed health benefits

Public pension

Work-from-home option possible

Job summary

City of New York seeks a Clerical Associate in the Bureau of Mental Health to perform administrative tasks, manage schedules, and support the Assisted Outpatient Treatment program. You will handle records, coordinate meetings, and provide service to the public and providers.

The role requires a high school diploma or equivalent and one year of clerical experience, with strong PC skills and data entry capabilities. On-site position with competitive benefits.

Qualifications

• Four-year high school diploma or equivalent and one year of clerical experience.
• Keyboard typing at least 100 wpm with accuracy.

Responsibilities

• Perform administrative duties with some independent judgment.
• Review and generate data reports for the AOT team and follow up as needed.
• Schedule meetings and trainings; prepare meeting agendas and manage calendars.
• Handle medical records requests and maintain filing systems.
• Provide customer service to the public and to healthcare providers accessing AOT data.

Skills

Microsoft Excel

Microsoft Word

Microsoft Visio

Microsoft Access

Microsoft PowerPoint

Interpersonal skills

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Administrative Support, Bureau of Mental Health

• Full-time
• Agency: DEPT OF HEALTH/MENTAL HYGIENE
• Job Category: Health
• Salary Band: $50,000 to $60,000
• Compensation: USD 46,503 - USD 53,479

Open to candidates who are permanent.

The Bureau of Mental Health’s (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health. The Office of Assisted Outpatient Treatment (AOT) is responsible for the management and oversight of the Assisted Outpatient Treatment Program in New York City. The New York State Legislature passed Kendra’s law as an amendment to the Mental Hygiene Law to allow for outpatient civil commitment of individuals with histories of serious mental illness, difficulty engaging in rehabilitation, and who present high risk to themselves or the community. The program enables these individuals to live safely in the community, avoid repeated inpatient hospitalizations, and ensure they have access to comprehensive outpatient services.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Perform difficult and responsible administrative work with some latitude for independent initiative and judgment.
• Review and run various data reports for AOT team and follow-up as necessary.
• Schedule and coordinate meetings, appointments and/or trainings for staff.
• Prepare agendas for meetings and manage schedules.
• Request and track medical records from outside agencies and hospitals.
• Maintain and update various spreadsheets.
• Provide customer service to community inquiring about AOT and the referral process.
• Provide customer service to mental health providers and internal staff who access AOT data system.
• Perform general clerical duties including, answering phones, directing calls to appropriate parties, photocopying, faxing, mailing and data entry.
• Add new material to file records, and create new records as needed.
• Maintain an electronic and hard copy filing system.
• Handle requests for information and data.
• Address and resolve administrative inquiries.
• Provide coverage for clerical functions and assist AOT team as needed.

PREFERRED SKILLS:

• - Ability to use Microsoft Windows software (Word, Excel, Visio, Access, and PowerPoint)
• - Knowledge of community mental health resources; cursory knowledge of mental health terminology and diagnosis
• - Good interpersonal and communication skills
• - Ability to interface with service providers from all sectors of the service system
• - Strong organizational skills

Why you should work for us:

• - Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• - Benefits: City employees are entitled to unmatched benefits such as:
• o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• o a public sector defined benefit pension plan with steady monthly payments in retirement.
• o a tax-deferred savings program and
• o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• - Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

CLERICAL ASSOCIATE - 10251

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.