Administrative Support Assistant (CYS) (Developmental) NF-02/03

United States Army Installation Management Command; Joint Base Lewis-McChord (WA); On-site; USD 58,855,000 - 72,781,000; Full time

Benefits offered by this job

Health insurance

Paid personal time off

Federal holidays

Job summary

United States Army Installation Management Command at Joint Base Lewis-McChord, Washington, is seeking staff for CYS Parent and Outreach Services. The role involves greeting visitors, answering phones, and directing inquiries with courteous professionalism in a military community setting.

Regular full-time employment includes benefits, with potential for professional development and use of on-base facilities. Eligibility for health insurance, 401k, and holidays is noted for NAF employees.

Qualifications

• Courteous and professional reception of visitors.
• Ability to answer telephones and direct callers to appropriate staff.
• Experience supporting childcare, recreation, or similar community-facing environments.

Responsibilities

• Receives children, youth, parents, and other visitors in a courteous and professional manner.
• Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Supports operations in childcare/recreation context and promotes positive customer experiences.
• Offers opportunities for professional development and utilizes on-base facilities for employee benefits as applicable.

Skills

Customer service

Phone etiquette

Visitor reception

Job description

• Department: Department of the Army
• Location: Joint Base Lewis-McChord, Washington
• Schedule: This is a Regular Full-Time position that is eligible for leave accrual and benefits.

This position is with CYS Parent and Outreach Services at Joint Base Lewis-McChord, Washington. Morale Welfare & Recreation (MWR) Child and Youth Services (CYS) Employee Childcare Fee: Available to MWR CYS Regular and FLEX (working a minimum of 15 hours) First Child: 100% childcare fee discount (all CYS employees) Second and Subsequent Child: 25% childcare fee discount (all CYS employees)

Key Responsibilities

Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more.

Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

Which agency is hiring for this position?

This position is with United States Army Installation Management Command, Department of the Army.

What is the salary for this position?

The posted pay range is $20.54 – $25.4/hr.

What is the application deadline?

Applications close on 2026-10-13.

What is the work schedule?

This is a This is a Regular Full-Time position that is eligible for leave accrual and benefits. position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.