Administrative Support Assistant 3 (Educational Examiners)

State of Iowa - Executive Branch; Des Moines (IA); On-site; USD 40,000 - 48,000; Full time

Job summary

Iowa Department of Education is seeking an Administrative Support Assistant 3 to serve in the Bureau of Educational Examiners. This role supports educators statewide with licensure, renewals, and extensions, handling inquiries and processing applications.

The candidate will rely on strong communication, organizational skills, and data management experience to ensure accurate licensing and timely responses across the education community in Iowa.

Qualifications

• Strong written and verbal communication skills.
• Self-motivated with an understanding of process improvement.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple projects with minimal supervision.
• Demonstrated leadership and adaptability in teams.
• Experience in data input and processing and working with databases.

Responsibilities

• Be the primary contact for educators seeking license issuance, renewal, and extensions.
• Screen visitors, emails, and calls; route inquiries to appropriate staff.
• Review license applications for eligibility and issue licenses.
• Handle mail and drafts of standardized responses to inquiries.

Skills

Communication

Initiative

Attention to detail

Organization

Problem solving

Data management

Team collaboration

Job description

Job Description

Iowa Department of Education's mission is ensuring all students experience a world-class education. To accomplish our mission, we need talented, passionate people working together to build an excellent education system that empowers all students to achieve their full potential. We are looking to find a highly qualified staff member to serve as an Administrative Support Assistant 3 in the Bureau of Educational Examiners. This person will provide key support and communication with educators in the state of Iowa regarding their Education Licensure.

Your Responsibilities

• Be a key point of contact for Iowa educators seeking license issuance, renewal and extensions.
• Receives/screens visitors, emails and telephone calls; answers routine questions and routes others to the appropriate staff person for handling.
• Intake and evaluate license applications. Determine eligibility based on established code and administrative rules and bureau procedures. Issue accurate licenses to the field.
• Opens/distributes mail; composes standardized responses to routine inquiries.
• Support division-wide processes, policies and procedures, in collaboration with our teams.
• Recommend new or improved procedures for standardizing, modernizing and simplifying processes that help to improve outcomes and collaboration between staff.
• Assist in management of confidential data and information.

Desirable Qualifications

• Experience in data input and processing.
• Strong communication skills, both verbal and written
• A self-motivated, takes initiative, with a strong understanding of process improvement.
• Great attention to detail.
• High level of organizational and time management skills with effective management of projects.
• Excellent written/verbal communication and interpersonal skills.
• A leader who demonstrates problem-solving skills and is adaptable and flexible.
• Knowledge of business principles involved and coordination of people and resources.
• Commitment to providing high-quality service and responding to a high volume of inquiries.
• Displays high standards of professional and ethical conduct.
• High level of data management experience and able to navigate licensure requirements proficiently.

Hours

8:00 a.m. – 4:30 p.m., Monday – Friday

A successful candidate will bring or have the ability and desire to learn

• Ability to work collaboratively on, and provide leadership for, high-performing teams
• Ability to work independently, moving projects forward with minimal supervision
• Strong written and verbal communication skills
• Data input and interaction with database and data processing systems.
• Conflict resolution and interpersonal skills
• Desire to work with diverse teams and stakeholders

WHAT’S IN IT FOR YOU?

• Opportunities to make a widespread difference in the lives of children, their families, and Iowa communities
• Collaborative, positive work environment
• Talented and passionate work colleagues that will help you learn and grow
• Opportunities to collaborate with experts from around the country
• Employee discounts from a variety of vendors
• Competitive salary and benefits package: https://das.iowa.gov/sites/default/files/hr/documents/employment/Benefits_Beyond_the_Paycheck.pdf

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

If you wish to review a copy of the Position Description Questionnaire, please contact [e-mail].

Minimum Qualification Requirements

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on this link to view the job description