Administrative Support (Administrative Specialist II)-61008188

State of South Carolina; South Carolina; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

15 days Annual Leave

15 days Sick Leave

13 Paid Holidays

Paid Parental Leave

Health, dental, vision insurance

S.C. Deferred Compensation

SCRS retirement

State ORP

Job summary

The Department of Public Health (State of South Carolina) seeks a Clinic Operations/Administrative Clerk to support health service clinics. You will conduct registrations, assess eligibility, process client information, and ensure service delivery aligns with core values.

Responsibilities include greeting clients, scheduling, maintaining records in SCWIC/EHR, and ensuring confidentiality while supporting team operations.

Qualifications

• A high school diploma. Related clerical experience may be substituted for a high school diploma.
• At least one year of medical office/clinical clerical office experience.
• Ability to maintain strict confidentiality and privacy of client information.

Responsibilities

• Greets customers, answers calls, schedules appointments in SCWIC and EHR.
• Assists clients with inquiries and manages medical records (paper/electronic).
• Processes client information and updates profiles in SCWIC, SIMON, EHR and AppXtender.

Skills

Customer service

Communication

Confidentiality

Education

High school diploma

Tools

SCWIC

SIMON

EHR

AppXtender

HDX database

PCAS

SCEIS

Job description

Careers at DPH: Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Under direct supervision support clients in the agency’s health service clinics by conducting registration interviews, assessing financial eligibility, processing client information, and ensuring the delivery of service aligns with the agency’s core values. This position follows the agency’s policies and procedures to maintain efficient, confidential, and effective service delivery.

Clinic Operations or Health Department Operations

Greets customers, answers phone calls, schedules appointments in the South Carolina Women, Infants and Children (SCWIC) and Electronic Health Record (EHR) system, and assists clients with inquiries. Ensures smooth clinic operations by efficiently managing medical records, both paper and electronic, in compliance with established policies and guidance. Provides assistance with the operations and safety of the Health Department.

Client Financial Assessment & Eligibility Determination

Assesses financial information to determine client eligibility based on established guidelines, program requirements and Patient Billing Administration Manual. Verifies healthcare coverage in the HDX database. Adheres to Petty Cash & Change Funds and Patient Billing program policies and procedures to ensure accuracy and compliance. Facilitates the completion of Medicaid applications as required by financial findings.

Direct Client Services

Meets, interviews, and assists clients during intake and check-out, ensuring all interactions align with program policies and procedures. Processes client information accurately, completes medical records, and updates client profiles in SCWIC, SIMON, EHR, and AppXtender systems.

Customer Service

Maintains strict confidentiality and uphold the highest standards of client privacy. Ensures the delivery of services aligns with the agency's core values. Collaborates with other team members to ensure the effective delivery of services and promote a positive, professional and supportive working environment.

Administrative Support

Completes and submits all required reports, and documentation, including Personnel Cost Accounting System (PCAS), South Carolina Enterprise Information System (SCEIS), leave requests, and in-service/training requests, following agency policies and supervisor’s guidance. Participates in required and optional training opportunities to support professional development. Contribute to disaster response efforts as needed, supporting agency operations during emergencies. Actively participates in team meetings and contributes to team goals and initiatives.

Performs other related duties and special projects as assigned related to the position, including required travel if requested, and responds as directed during emergencies which may occur outside normal work hours, and travel if requested.

State Minimum Requirements

A high school diploma. Related clerical experience may be substituted for a high school diploma.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.

At least one (1) year of medical office/clinical clerical office experience.

EEO

The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION

Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN

In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD

If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant, being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

IMMUNIZATION

All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all Full Time Employees (FTE); please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK

The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.