Administrative Specialist - Window Gallery

NFM; Cedar Park (TX); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Same day pay

Competitive raises

Inclusive culture

Health insurance

Paid holidays

Paid time off

Staff discount

Career development

Volunteer opportunities

Tuition reimbursement

401(k) Berkshire Stock

Job summary

Nebraska Furniture Mart is seeking an Administrative Specialist to support the Window Gallery department with complex administrative tasks and issue resolution. You will engage with customers, coordinate orders, deliveries, returns, and exchanges, and ensure procedures are followed to maintain service levels.

You will become the main contact for the team, maintaining policies, training materials, and vendor relationships while contributing to a culture of accuracy and timeliness.

Qualifications

• High School Diploma or GED required.
• 4 years office/clerical experience required.
• 2 years customer service or vendor relationship experience required.
• Knowledge and/or sales of Hunter Douglas window treatment products preferred.
• Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, Access).
• Data entry skills per established department requirements.

Responsibilities

• Capture the Details: Research cause of problems and issue resolution.
• Create the Plan: May coordinate orders and deliveries as well as returns, adjustments and exchanges of orders.
• Work the Plan: Complete various departmental projects as assigned, ensuring projects are tracked and completed in a timely manner with minimal to no supervision.
• Play Your Part: Support the Window Gallery Department by preforming a variety of tasks related to window treatments, be the point of contact for the team.
• Be Precise: Work with management to maintain departmental policies, procedures, training materials, communications, etc.
• Be Memorable: Interact and maintain relationships with vendor contacts.

Skills

Customer service

Vendor relations

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $22.10 - 27.40 Hourly

Job Description: Your Piece of the Puzzle

Do you like solving problems and assisting others? NFM is looking for an Administrative Specialist to perform administrative tasks to support the Window Gallery department. You will handle complex issues and problems, research complex issues to find resolution and follow procedures and processes to accomplish these tasks. You will build brand loyalty one customer at a time.

Job Duties: A Day in the Life

• Capture the Details: Research cause of problems and issue resolution
• Create the Plan: May coordinate orders and deliveries as well as returns, adjustments and exchanges of orders
• Work the Plan: Complete various departmental projects as assigned, ensuring projects are tracked and completed in a timely manner with minimal to no supervision
• Play Your Part: Support the Window Gallery Department by preforming a variety of tasks related to window treatments, be the point of contact for the team
• Be Precise: Work with management to maintain departmental policies, procedures, training materials, communications, etc.
• Be Memorable: Interact and maintain relationships with vendor contacts

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED preferred
• 4 years office/clerical experience required
• 2 years customer service or vender relationship experience required
• Knowledge and/or sales of Hunter Douglas window treatment products preferred
• Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, Access)
• Data entry skills per established department requirements
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening includes, but isn’t limited to, criminal background check

Benefits: What’s in It for You?

As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer