Administrative Specialist - Parks and Recreation

Blacksburg, Town of (VA); Blacksburg (VA); On-site; USD 41,000 - 43,000; Full time

Job summary

Town of Blacksburg Parks and Recreation Department is seeking an Administrative Support worker to assist department staff. You will handle incoming calls and visitors, maintain confidential records, and perform general office tasks under limited supervision.

Responsibilities include processing activity registrations, managing rosters, handling payments, coordinating shelter and field rentals, assisting with minutes, and keeping information current on the website and social media.

Qualifications

• High school diploma or GED required.
• Certified notary or able to become certified within six months of hire.
• Experience in a customer service-oriented environment.
• Proficient with Microsoft Office and standard office equipment.
• Ability to work independently and handle multiple tasks.
• Strong attention to detail and organizational skills.
• Ability to maintain accurate filing and records.

Responsibilities

• Serve as the main contact for public interactions with the Parks and Recreation Administrative Office.
• Answers calls and assists customers contacting the Parks and Recreation Office.
• Provides professional and courteous customer service to employees and the public in person and by phone.
• Create and manage recreation activity listings and rosters.
• Act as the primary point of contact for activity registrations.
• Assist with administrative elements of recreation activities including payments and waivers.
• Act as the primary point of contact for park shelter and field rentals.
• Support staff and Recreation Advisory Board meetings with presentations and minutes.
• Help manage physical and digital records and assist data entry into databases.
• Coordinate with the Community Relations Office to keep information current on the website and social media.
• Assist with office operations such as daily mail runs and inventory management.
• Provide general administrative support to the Parks and Recreation Department.

Skills

Customer service

Microsoft Office

Office procedures

Independent work

Multitasking

Attention to detail

Filing and records

Education

High school diploma or GED

Notary certification within six months

Job description

Performs skilled administrative support work to assist department staff of the Town of Blacksburg Parks and Recreation Department; receiving and processing incoming calls and visitors, responding to information requests, preparing and maintaining detailed and/or confidential records and files, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of Parks and Recreation.

The starting pay range for this position is $41,209.00 to $42,874.00 annually.

The Town of Blacksburg is an EEO Employer M/F/D/V.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Responsibilities

• Acts as the main point of contact for public interactions with the Parks and Recreation Administrative Office
• Answers calls and assists customers contacting the Parks and Recreation Office
• Provides professional and courteous customer service to employees and the public in person and by phone
• Create and manage recreation activity listings and rosters
• Act as the primary point of contact for activity registrations
• Assist with administrative elements of recreation activities such as processing cash/check/credit card payments, collecting waivers, and reviewing advertisement publications
• Act as the primary point of contact for park shelter and field rentals
• Act as a primary support for staff and Recreation Advisory Board meetings by assisting with presentation preparation, transcribing minutes, and other similar tasks
• Help manage physical and digital records, including assisting with data collection and input into appropriate databases
• Work with the Community Relations Office to provide up-to-date information to the public, including overseeing website information accuracy, social media presence, and overall department branding rules compliance
• Assist with office operations such as daily mail runs, maintaining an office supplies inventory, and ordering new materials when needed
• Provide general administrative support to the Parks and Recreation Department

Qualifications

• Demonstrated ability to provide high-quality customer service
• Thorough knowledge of Microsoft Office applications
• Thorough knowledge of standard office practices, procedures, and equipment
• Ability to work independently with minimal supervision
• Ability to manage multiple tasks simultaneously
• Strong attention to detail and organizational skills
• Ability to understand, follow, and apply established procedures for filing documents and maintaining accurate records

Education and Experience

• High school diploma or GED certification required
• Certified as a Notary or ability to become certified within six months of hire
• Experience in a customer service-oriented environment

Special Requirements

• Valid driver’s license with a satisfactory driving record
• Must be eligible for coverage under the Town of Blacksburg fidelity bond

Physical/Work Requirements

• The frequent exertion of up to 10 pounds of force
• Work regularly requires walking, sitting and speaking or hearing, frequently requires standing, using hands to finger, handle or feel and repetitive motions and occasionally requires stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting
• Work has standard vision requirements
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word
• Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities
• Work has no exposure to environmental conditions
• Work is generally in a moderately noisy location (e.g. business office, light traffic)