Administrative Specialist II / Titling & Licensing Specialist III - 176228

South Carolina Department of Motor Vehicles; Columbia (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking government agency as an Administrative Specialist II, where you will play a crucial role in providing excellent customer service. This position involves processing various documents for driver’s licenses and vehicle registrations, managing customer needs, and ensuring compliance with DMV policies. You will be part of a dedicated team committed to community service and professional growth, working in a supportive environment that values your contributions. This role offers a unique opportunity to engage with the public while ensuring smooth operations within the department.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Holidays

Retirement Benefits

Qualifications

• High school diploma or equivalent; relevant experience may substitute.
• Ability to learn DMV policies and explain them to customers.

Responsibilities

• Examine and prepare documents for issuing licenses and registrations.
• Respond to customer inquiries regarding driver and vehicle requirements.

Skills

Customer Service

Knowledge of DMV Policies

Proficiency with Phoenix System

Document Management

Education

High School Diploma

Tools

DMV Software

Office Equipment (Cameras, Fax)

Job description

Administrative Specialist II / Titling & Licensing Specialist III - 176228

Join us at the South Carolina Department of Motor Vehicles as an Administrative Specialist II / Titling & Licensing Specialist III and help provide excellent customer service in Irmo, SC.

Job Responsibilities

1. Examine, accept, prepare, enter, and print documents for issuing driver’s licenses, permits, ID cards, vehicle registrations, license plates, handicap placards, golf cart permits, and titles, including special vehicle requests.
2. Manage needs of business customers such as banks, lienholders, insurance companies, and dealerships.
3. Process vehicle registration requests, research suspensions, modify credentials, and issue dealer licenses.
4. Determine service eligibility based on SC legislation and DMV policies.
5. Administer knowledge tests for various classes of driver licenses.
6. Verify visual eye screenings, review applications for fraud or medical issues, and process motor voter applications.
7. Respond to customer inquiries regarding driver, vehicle, registration, titling, and insurance requirements.
8. Operate systems and equipment such as cameras, fax, and DMV software to assist customers.
9. Collect fees, reconcile reports, compute taxes, and manage license plates and surrender procedures.
10. Maintain transaction records and perform routine equipment maintenance.
11. Handle payments via cash, credit card, check, or money order, and keep documentation compliant with policies.
12. Perform additional duties as assigned, including specialized transactions like IRP/IFTA and LiveScan.

Minimum Qualifications

• High school diploma or equivalent; relevant experience may substitute.
• Must pass background check and, if applicable, CDL certification requirements.

Additional Requirements

• Ability to learn DMV policies and procedures and explain them to customers.
• Proficiency with the Phoenix System and related hardware.
• Ability to work under pressure during peak periods.
• Regular supervision and work in a climate-controlled office environment.
• Prolonged sitting, standing, walking, and talking required.

Preferred Qualifications

High school diploma plus clerical experience.

Benefits

• Health, dental, vision, disability, and life insurance.
• Vacation, sick leave, paid holidays, retirement, and other benefits.

Join a dynamic team committed to community service and professional growth. The department is an equal opportunity employer.