Administrative Specialist II / Titling & Licensing Specialist I - 176409

State of South Carolina; South Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

The Department of Motor Vehicles is seeking a Titling & Licensing Specialist in Dillon, SC. This role involves issuing licenses, managing customer inquiries, and ensuring compliance with DMV policies. Join a team that values commitment and excellent customer service, while enjoying various benefits including health insurance and retirement plans.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Holidays

Vacation Leave

Sick Leave

Retirement Plans

Employee Assistance Program

Qualifications

• Experience in customer service and public interaction.
• Ability to explain DMV policies and procedures.

Responsibilities

• Examine and process documents for issuing licenses and registrations.
• Answer customer inquiries related to driver and vehicle requirements.
• Collect fees and maintain records according to DMV policies.

Skills

Customer Service

Detail-oriented

Teamwork

Education

High school diploma or equivalent

Job description

Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titling & Licensing Specialist. The SCDMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the Dillon DMV Branch Office in Dillon, SC.

Responsibilities of the Titling & Licensing Specialist I

1. Examine, accept, prepare, enter, and print all documents required in issuing drivers' licenses, permits, and IDs for all classes; including original, duplicate, transfers, temporary, and replacement vehicle registrations, license plates, handicap placards, golf cart permits, and titles. Handle requests for repossessed, abandoned, salvaged, homemade, and rebuilt vehicles. Create and edit customer name and address fields.
2. Manage business customer needs such as licensing, insurance issues, and verifying customer numbers for banks, lienholders, insurance companies, and dealerships.
3. Process motor vehicle registration requests, research suspension inquiries, modify registration credentials, and issue dealership licenses.
4. Determine service eligibility based on established guidelines from SC legislation and DMV policies.
5. Administer knowledge tests to drivers requesting various classes of licenses, including CDL licenses.
6. Verify visual eye screenings via physicians' statements or eye test machines, review applications for fraud and medical cases to determine license restrictions, and process motor voter applications.
7. Answer customer inquiries related to driver, vehicle, registration, titling, and insurance requirements. Greet and direct customers appropriately.
8. Operate necessary equipment such as camera systems, fax machines, and DMV software to assist customers.
9. Collect fees and donations, reconcile daily reports, compute vehicle sales taxes, and handle license plates surrender and pickup requests. Perform routine equipment maintenance and keep the work area organized.
10. Manage transaction payments and maintain records of issued and destroyed documentation according to DMV policies.
11. Perform other duties as assigned, including but not limited to IRP/IFTA, LiveScan, and international customer transactions.

The position may require relocation within 30 miles if necessary for business needs.

Minimum Qualifications
High school diploma or equivalent; related clerical experience may be substituted with prior approval.

Agency Requirements
Criminal background check including fingerprints; completion of CDL test examiner training and examination.

Additional Requirements
Ability to retain DMV policies, explain procedures, work under pressure, and learn DMV systems. Must attend training and work in a climate-controlled office, with periods of sitting, standing, walking, and talking. Limited overtime may be required.

Preferred Qualifications
High school diploma or equivalent plus clerical experience.

Benefits
Health, dental, vision, disability, and life insurance; vacation and sick leave; paid holidays; retirement and deferred compensation plans; Employee Assistance Program.

Join Us
Be part of a dynamic team with opportunities for professional growth. The department is committed to equal employment opportunity and does not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information.

Apply today and start your career with the SCDMV!