Administrative Specialist II - Sheriff's Office

King-County,-W; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

The King County Sheriff's Office, Property Management Unit (PMU), is seeking an Administrative Specialist II to provide administrative and clerical support, greet the public, handle inquiries, and maintain records in a busy PMU warehouse.

This role emphasizes customer service, data entry, scheduling, and coordination of court-ordered releases, with duties including drafting documents, scanning files, and maintaining databases.

Qualifications

• Two (2) years of front-facing customer service experience.
• Two (2) years of experience answering telephone lines and facilitating call resolutions.
• Previous experience with public sector, law enforcement, court, or legal experience.
• Previous experience with public disclosure.
• Knowledge of King County Sheriff's Office policies and procedures.

Responsibilities

• Serve as the front office representative at PMU and greet the public access window.
• Provide professional customer service to internal and external customers via phone, in writing, or in person on technical or sensitive matters.
• Assist with scheduling and processing court-ordered gun surrenders and other property releases.
• Draft documents and correspondence; prepare paperwork and files for office processes.
• Scan and upload case files; coordinate with Records Unit for public disclosure requests.
• Manage, track, and update databases and facilitate supply orders.

Skills

Customer service

Communication

Conflict resolution

Organizational skills

Typing 35 WPM

Tools

Word

Excel

Outlook

Database applications

Job description

This position provides administrative support to the King County Sheriff’s Office, Property Management Unit (PMU); it is the primary point of contact for customers, visitors, and staff, providing professional and responsive customer service.

WHO MAY APPLY: This position is open to the public.

NOTE: This recruitment will initially be used to fill the current vacancy at PMU. It will also create an eligibility list to fill future vacancies for the Administrative Specialist II (ASII) classification for the Sheriff's Office. The list will be valid for one (1) year.

This position is a civil service classified position. The recruitment and hiring process will be administered in accordance with King County Civil Service Rules. You can access these rules at Civil Service Rules.

For more information about application requirements go to civil-service-application-requirements.pdf

For more information about King County Civil Service please visit our King County Civil Service website.

The current vacancy is at the Sheriff’s Office, Property Management Unit which stores:

• Criminal Evidence: Items collected at crime scenes, including weapons, ammunition, and illicit drugs.
• Recovered Personal Property: Found or safekept items.
• Seized Assets

This position works in the PMU warehouse and performs a broad range of administrative, clerical, and office support duties, while delivering exceptional customer service to members of the public and personnel within the Sheriff’s Office. This position works under the supervision of the PMU’s Detective Sergeant. The responsibilities and functions include:

• Serving as the front office representative at PMU, acting as the primary greeting point for the public access window which serves the public, including those recently released from the justice sytem.
• Providing customer service to both internal and external customers over the telephone, in writing and/or in person on matters that may be technical, complex or sensitive in nature, to include assisting customers with property releases and returns, facilitating communication between KCSO personnel and PMU customers, and following up on various processes;
• Providing professional, empathetic support to individuals experiencing high stress, utilizing advanced active listening and tactical communication to de‑escalate tension, restore trust, and deliver effective, collaborative solutions.
• Assisting with scheduling and processing court ordered gun surrenders and releases as well as other property releases.
• Composing and drafting documents, and/or correspondence; prepare paperwork and files, and organizing and filing documentation for various office processes;
• Scanning and uploading case files, and other documents as needed, working in collaboration with the Records Unit for public disclosure requests;
• Managing, tracking, and updating various databases.
• Facilitating supply and product orders.

Administrative Specialists II

Specific requirements and responsibilities vary somewhat with the different work units and/or locations. Generally their work involves:

• Providing specialized and/or technical program-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers over the telephone, in writing and/or in person. Some employees may have to deal with sensitive and/or potentially volatile situations.
• Establishing, maintaining, modifying, tracking and/or retrieving information and compiling data that may require information searches through files, contracts, records, microfilm, maps or computer files, including spreadsheets and/or customized database applications.
• Maintaining, tracking inventory, ordering and distributing supplies and/or equipment.
• Composing, drafting, typing, proofreading and editing documents, contracts, and/or correspondence to ensure they conform to the appropriate use of the English language and established procedures.
• Processing mail or information, responding to mail when appropriate; identifying priority and/or time-sensitive matters; and maintaining security and confidentiality.
• Attending meetings and taking meeting notes.
• Scheduling meetings and maintaining calendars for supervisors and/or programs.

Administrative Specialist IIs require skill in providing administrative support with a wide variety of administrative and clerical duties. Candidates need to have a minimum of one (1) year of full‑time administrative support and office experience as well as experience related to the following areas:

• Strong communication and interpersonal skills with the ability to provide program‑specific information such as rules, regulations and policies; to customers via in‑person, telephone, or written communications, including greeting visitors, screening calls, scheduling meetings, directing and responding to public and internal requests.
• Demonstrated experience in conflict resolution, de‑escalation and problem‑solving techniques to resolve various matters (in‑person, via telephone or other).
• The ability to write clearly, proofread effectively, and manage documentation.
• Strong initiative and accountability in tracking work assignments, prioritizing workload, adapting to changes and following through on assignments.
• Maintaining records, using tracking systems for evidence and documenting releases.
• Ability to carry out assignments using standard office equipment such as personal computer, copier, and multi‑line telephone.
• Experience with or knowledge of inventory procedures to order and distribute supplies/equipment, knowledge of basic accounting skills.
• Good keyboarding skills with experience using Word, Excel, Outlook and database applications or other relevant software (minimum of 35 WPM).
• Strong organizational and multi‑tasking skills.
• Maintaining confidentiality; skill in working with information that is highly sensitive in nature while practicing discretion.

DESIRED QUALIFICATIONS

• Two (2) years previous front facing customer service experience.
• Two (2) years of experience answering telephone lines and facilitating call resolutions.
• Previous experience with public sector, law enforcement, court, or legal experience.
• Previous experience with public disclosure.
• Knowledge of King County Sheriff's Office policies and procedures.

Additional Requirements

• Must pass thorough background investigation, including a polygraph.
• Must be willing to work around potential allergens, narcotics, firearms, bodily fluids, and bio‑hazardous and hazardous materials with proper training and personal protective equipment (PPE).
• Physical requirements: bending, standing and lifting for potential training‑related processes.
• You must be a United States citizen, Lawful Permanent Resident, or deferred action childhood arrival (DACA) recipient.
• You must have the ability to read, speak, and write in the English language fluently.
• Verify that you do not meet any of the KCSO Automatic Disqualifiers.
• You must be able to meet all KCSO background standards as listed in section 10.14 of the Civil Service Rules. Background requirements will be evaluated throughout the hiring process.

WORK SCHEDULE: Typical work schedule is 40 hours per week, Monday – Friday, work to be performed full‑time in‑person at the worksite. This position is overtime eligible with prior supervisor approval.

WORK LOCATION: Property Management Unit, 4623 7th Ave. S, Seattle, WA 98104

CONTACT INFORMATION:

Michelle Kobuki, Human Resource Analyst, Civil Service

[e-mail]

206-477-4740

RECRUITMENT TIMELINE

Applications will be screened for clarity, completeness, and competitiveness. The most competitive candidates will be invited to participate in a practical examination and oral board interview. Below is the timeline for this recruitment:

• Performance Examination: October. Testing will take place in person, in Renton, WA. There is no out of state testing is available.
• Oral Board Interview: November

UNION MEMBERSHIP: This position is represented by PSEU: Public Safety Employees Union.

If you need this announcement in an alternate language or format, would like to request accommodation or if you have questions, please contact your recruiter listed on this job announcement.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action‑oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.