Administrative Specialist II - Community & Workforce Development

pimacounty

Tucson (AZ)

On-site

USD 50,000 - 67,000

Full time

5 days ago

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Job summary

Pima County's Housing Center is seeking an Administrative Specialist II to serve as the first point of contact for residents navigating housing and community resources.

The role manages reception duties, connects community members to resources, and supports essential administrative operations in a fast-paced public service environment.

A Level one Fingerprint Clearance Card, Criminal History Self Disclosure Affidavit, and a Central Registry background check are required for employment.

Qualifications

Requires Associate's Degree and 1 year of professional experience in public or business administration or substitution as allowed.
Experience handling high-volume phone and in-person traffic with professionalism and accuracy.
Familiarity with scheduling platforms and ERP systems is a plus.

Responsibilities

Provides complex administrative services to a department, division, or program within Pima County.
Negotiates and establishes Intergovernmental Agreements, contracts and other agreements and monitors compliance.
Prepares work unit budgets, oversees expenditures, performs cost and statistical analyses and prepares reports.

Skills

High-volume phone & in-person traffic

Customer service

Education

Associate's Degree in Public Administration / Business Administration / Management

Tools

Microsoft Office Suite

Teamup

Squarespace

Acuity Scheduling

Workday

ESN

PCard

Job description

Job Description Summary

Department - Community & Workforce Development Job Description

Job Type: Classified

Job Classification

5671 - Administrative Specialist II

Salary Grade

Pay Range

Hiring Range: $49,878 - $58,635 Annually

Pay Range: $49,878 - $67,371 Annually

Range Explanation:

Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Pay Range is the entire compensation range for the position.

We are seeking a highly organized, compassionate, and customer-focused professional to serve as the first point of contact at Pima County's Housing Center, home to Pima County's Community Action Agency, the Outside Agency Program, and the Homelessness Prevention Hub. The ideal individual will thrive in a fast-paced, service-oriented environment, skillfully managing reception activities while providing accurate information, connecting community members to resources, and supporting essential administrative operations. This role is perfect for someone who is dependable, detail‑driven, and passionate about helping our community navigate housing and community assistance services.

Community & Workforce Development Department works with vulnerable populations and minors. A Level one Fingerprint Clearance Card, a Criminal History Self Disclosure Affidavit, and a Central Registry background check are requirements for employment.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department's need and will be communicated to the applicant or incumbent by the supervisor.

Provides complex administrative services of a specialized nature to a department, division, or program within Pima County;

Negotiates and establishes Intergovernmental Agreements (IGA), contracts and other obligatory agreements and monitors compliance;

Prepares work unit budgets, oversees expenditures, performs cost and statistical analyses and prepares reports and recommendations;

Performs research, prepares written reports and recommendations and informs management of issues, concerns and problems of specialized work unit;

Provides information, status, and recommendations to department directors, division managers and professional staff regarding area of assignment and responds to public inquiries interpreting work unit and county policies and procedures;

Ensures work unit policies, procedures and activities comply with applicable federal/state statutes and regulations and county policy;

Oversees internal services such as accounting, payroll, personnel, management information services and/or purchasing;

Represents work unit at various meetings, conferences, or on committees and provides specialized expertise related to area of assignment;

Develops, maintains and manages databases using automated information systems and compiles/reviews/monitors information for reporting purposes.

Minimum Qualifications:

Associate's Degree from an accredited college or university in one of the following disciplines: public administration, business administration, management, or a closely related field as determined by the department head at the time of recruitment AND one year of professional experience in public or business administration.

(Relevant experience and/or education from an accredited college or university may be substituted.)

OR: One year with Pima County as an Administrative Specialist I or closely related professional administrative classification.

Qualifying education and experience must be clearly documented in the \"Education\" and \"Work Experience\" sections of the application. Do not substitute a resume for your application or write \"see resume\" on your application.

Preferred Qualifications : (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.)

Minimum two (2) years experience managing high-volume phone and in‑person traffic, while maintaining professionalism, accuracy, and customer service, in a fast‑paced setting providing support in a social service, housing assistance, or community resource center environment.

Minimum two (2) years experience using Microsoft Office Suite, scheduling platforms (Teamup or Squarespace/Acuity), ERP systems (Workday), and client‑tracking systems (ESN).