Administrative Specialist — Healthcare Ops & Training

UNC Health; North Carolina; On-site; USD 26,000 - 37,000; Full time

Job summary

The UNC Medical Center Float Pool provides staff to over 180 Outpatient clinic and procedural areas. The Administrative Specialist will work collaboratively with the Outpatient Float Pool Managers and the teammates in the Education & Training department.

This position reports to the Clinical Director. The Administrative Specialist will be expected to work at the Hedrick Building in Chapel Hill, Monday through Friday (8-hour shifts) with flexible daytime hours between 7a-5p.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Two years of clerical or administrative experience.
• If Bachelor's degree, no years of clerical or administrative experience.
• If Associate's degree, one year of clerical or administrative experience.

Responsibilities

• Assisting in developing budgets, monitoring expenditures, and reconciling financial statements. Investigating discrepancies and processing corrective actions.
• Coordinating and completing special projects independently or in cooperation with other groups as assigned.
• Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities.
• Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation.
• Managing departmental information systems.
• Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Composing formal correspondence and documents for internal or external circulation.
• Serving as point person for all complex customer service and administrative issues. Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely providing guidance and direction to lower-level staff. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery.

Skills

Customer focus

Microsoft Office

Scheduling system

Problem solving

Communication skills

Coaching

Conflict resolution

Financial awareness

Education

High school diploma or GED

Tools

Excel

MS Teams

Outlook

SharePoint

Job description

The UNC Medical Center Float Pool provides staff to over 180 Outpatient clinic and procedural areas. The Administrative Specialist will work collaboratively with the Outpatient Float Pool Managers and the teammates in the Education & Training department.

This position reports to the Clinical Director. The Administrative Specialist will be expected to work at the Hedrick Building in Chapel Hill, Monday through Friday (8-hour shifts) with flexible daytime hours between 7a-5p.