Benefits Eligibility Clerk (COBRA)

Northwest Administrators, Inc; Seattle (WA); On-site; USD 29,453 - 40,391; Full time

Benefits offered by this job

Union scale wages

Employer provided Defined Benefit Pension

Paid Leave and Holidays

Good work-life balance

Job summary

A third-party administration firm in Seattle is seeking a customer service representative to handle COBRA inquiries and provide exceptional service. Candidates should be organized, detail-oriented, and possess strong communication skills. The role offers fully paid training, competitive starting wages, and a robust benefits package including a Defined Benefit Pension and generous leave provisions. Join a supportive team that values work-life balance and development opportunities.

Qualifications

• Ability to juggle and prioritize workloads with strong analytical skills.
• Excellent communication skills for responding to inquiries.
• Strong attention to detail with problem-solving skills.

Responsibilities

• Responding to COBRA inquiries from participants and employers.
• Processing COBRA election forms and payments.
• Preparing refund paperwork for participants.

Skills

Organized

Excellent interpersonal skills

Attention to detail

Basic proficiency in Excel and Word

Job description

Are you looking for a customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales customer service role, you could find the career boost you’re looking for!

What you’ll be doing…

• Responding to oral and written COBRA inquiries from participants and employers
• Processing COBRA election forms, enrollment forms and payments
• Preparing refund paperwork for participants

Who you are…

• Organized. Ability to juggle and prioritize workloads, have strong analytical skills
• Communicator. Excellent interpersonal and communication skills
• Detailed. Strong attention to detail with excellent problem‑solving skills
• Technically Savvy. Basic proficiency in Excel and Word

Who we are…

Northwest Administrators, Inc. is an industry leader in third‑party administration of employee benefits. We administer one of the largest multi‑employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better‑than‑market benefits package.

If hired, you can expect…

• Union scale wages, raises every 6 months, starting at $21.38/hr up to $29.32/hr
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work‑life balance

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [e-mail] to request accommodation.