Administrative Services Manager II

City-of-Oakland,-Ca; Oakland (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

The City of Oakland is seeking an Administrative Services Manager II to lead strategic planning, workforce development, and departmental operations. The role emphasizes data-driven decision making, dashboard development (Power BI/Esri), and cross‑department collaboration to improve services for Oakland residents.

Ideal candidates will have strong leadership, change management, and fiscal management experience in a public-sector setting and will oversee onboarding, recruitment, and records

Qualifications

• Experience leading performance management, strategic planning, and workforce development initiatives.
• Ability to develop dashboards and use data to monitor contracts, invoices, and program outcomes.
• Strong communication and change-management skills required.
• Experience with budget development, payroll, revenue and expenditure analysis, and fiscal policy implementation.

Responsibilities

• Lead departmental personnel management processes including recruitment, classification, training, employee relations, and investigations.
• Lead strategic planning and workforce development initiatives, supporting onboarding and offboarding.
• Manage departmental position and personnel records, including position control and records requests.
• Develop dashboards and communication tools to monitor contracts, invoices, and activities.
• Lead website updates and communication plans to promote public understanding and participation in services.
• Support continuous improvement initiatives and use data to evaluate programs.
• Serve as a liaison to HR, IT, Procurement, Finance, Contracts, and other City departments.

Skills

Strategic leadership

Performance management

Strategic planning

Workforce development

Communication

Data-driven decision making

Financial management

Tools

Power BI

Esri

SharePoint

Teams

Microsoft 365

NeoGov

Job description

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.

The City of Oakland is recruiting to fill multiple Administrative Services Manager II vacancies within various departments; there are current vacancies in the Human Services Department (HSD) and Planning and Buildings Department (PBD). The list established from this recruitment will be used to fill additional vacancies as they occur while the list is active.

We are looking for someone who is:

• A strategic and process-oriented leader. You have the ability to develop, implement, and continuously improve policies, procedures, and practices. You can identify gaps in resources, processes, and understanding; develop effective solutions; and establish tools and practices to monitor implementation and measure progress.

• Experienced in performance management, strategic planning, and workforce development. You have a proven track record of leading performance management, strategic planning, and workforce development initiatives. You understand the importance of effective onboarding, offboarding, and hiring practices.

• Kind, thoughtful, and encouraging. You are an effective listener and communicator who meets people where they are and provides the support they need to succeed. You are comfortable helping staff navigate change, learn new processes, and take on new responsibilities.

• Technologically proficient and data-driven. You are comfortable using technology and data to improve organizational effectiveness. You have experience developing dashboards using tools such as Power BI and Esri, developing and implementing record maintenance systems in SharePoint and Teams, training staff on how to use software tools such as Microsoft 365 and NeoGov, running reports, and managing data.

• A strong financial manager. You have the ability to support a department's fiscal operations, including budget development, rate studies, payroll, revenue and expenditure analysis, and the development and implementation of fiscal policies and procedures.

What you will typically be responsible for:

• Leading the development and implementation of departmental personnel management processes, including recruitment, classification, training, employee relations, and investigations.

• Leading strategic planning and workforce development initiatives and supporting hiring, onboarding, and offboarding.

• Managing departmental position and personnel records, including position control, records management, and public information requests.

• Developing dashboards and communication tools to monitor contracts, invoices, and other departmental activities.

• Leading website updates and communication plans to promote public understanding and participation in departmental services.

• Supporting continuous improvement initiatives and using data to evaluate programs and improve service outcomes.

• Serving as a liaison to Human Resources, IT, Procurement, Finance, Contracts, and other City departments.

Working for the City of Oakland

A few reasons you might love this job:

• You love building structure that is goal-driven and results-oriented