Administrative Service Manager (ASM)

STI; Nashville (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

STI is seeking a Program Manager for the Mental Health First Aid program to lead rural TN regions, coordinate trainings, and mentor instructors across the state. You will develop grant reports, manage data, and create insightful communications for stakeholders.

The role involves outreach to first responders, educators, and healthcare professionals, plus collaboration with public health partners to improve mental health services and outcomes.

Qualifications

• Knowledge of mental health topics and passion for promoting mental wellbeing required.
• Advanced experience with MS Office Suite (Word, Excel, PowerPoint).
• Current Mental Health First Aid Instructor certification preferred.
• Strong organizational skills and attention to detail.
• Excellent written communication and business grammar skills required.
• REDCap experience preferred but not required.
• Ability to work effectively independently and as part of a team.
• Conflict management.
• Ability to handle important matters while maintaining confidentiality.
• Proficiency with building, updating, and maintaining spreadsheets, presentation software, and working efficiently in multiple databases.
• Utilize effective time management in conjunction with communication to create realistic expectations for others.
• Grant or contract management experience preferred.

Responsibilities

• Serve as the primary Program Manager for the Mental Health First Aid program in rural TN regions and partner agencies.
• Conduct trainings as a certified MHFA Instructor statewide.
• Provide mentorship and support to TDH’s MHFA instructors in assigned regions.
• Develop grant-related progress reports, annual reports, or workplans and provide grant/budget input as requested.
• Assist with maintaining databases and generate status reports as needed.
• Create professional communications and infographics aligning with guidelines.
• Prepare mental health presentations for professional audiences.
• Identify areas for program and process improvement and develop innovative solutions.
• Attend and lead MHFA instructor and partner meetings.
• Conduct outreach to recruit/train target populations (first responders, educators, healthcare professionals).
• Serve as liaison for mental health workgroups and collaborations.
• Assist with ad hoc mental health initiatives as directed.

Skills

Mental health knowledge

MS Office Suite

Mental Health First Aid Instructor

Organizational skills

Written communication

REDCap

Independence

Conflict management

Data management

Time management

Grant/contract management

Tools

REDCap

Job description

Duties/responsibilities for this position include, but are not limited to:

• Serve as the primary Program Manager for Mental Health First Aid Program in rural public health regions, Metro Health Departments, and community-based organizations in TN
• Conduct trainings as a certified Mental Health First Aid Instructor for Health Department staff and community partners, traveling statewide as needed
• Provide mentorship and support to TDH’s MHFA instructors in assigned regions
• Develop grant-related progress reports, annual reports, or workplans as appropriate and as requested by supervisor or team lead; provide grant and budget input and support as requested
• Assist with maintaining databases and spreadsheets, ensuring data quality. Create or generate status reports for team/supervisor as requested
• Create professional written communications and visualizations, such as infographics and one-pagers, ensuring content aligns with established guidelines and best practices
• Prepare and provide mental health-related oral presentations for professional audiences, ensuring content aligns with established best practices and frameworks
• Proactively identify areas for program and process improvement and develop innovative solutions for identified issues
• Attend and lead meetings for MHFA instructors, MHFA vendor, public health staff, and community partners
• Conduct outreach in the community to recruit and train target populations, such as first responders, educators, and other healthcare professionals
• Serve as liaison for mental health-related workgroups and collaborations
• Assist with ad hoc mental health initiatives and requests as directed by supervisor

Desired Knowledge, Skills, And Abilities

• Knowledge of mental health topics and passion for promoting mental wellbeing required
• Advanced experience with MS Office Suite (Word, Excel, PowerPoint)
• Current Mental Health First Aid Instructor certification preferred
• Strong organizational skills and attention to detail
• Excellent written communication and business grammar skills required
• REDCap experience preferred but not required
• Ability to work effectively independently and as part of a team
• Conflict management
• Ability to handle important matters while maintaining confidentiality
• Proficiency with building, updating, and maintaining spreadsheets, presentation software, and working efficiently in multiple databases
• Utilize effective time management in conjunction with communication to create realistic expectations for others
• Grant or contract management experience preferre