Administrative Service Advisor

Midwest Machinery Co; Wadena (MN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401k plan with company match

Health insurance options

Paid time off

Job summary

Midwest Machinery Co. is seeking a detailed, capable administrative support professional in Wadena, MN. The role involves handling calls, directing inquiries, managing service work orders, and maintaining accurate records for the service department.

You will support sales, parts, and service staff, track accounts receivable and payable, and ensure timely reporting. A high school diploma and basic accounting know-how are required, with strong Microsoft Office skills and reliability in a

Qualifications

• High School Diploma or equivalent experience.
• Basic knowledge of accounting practices.
• Solid clerical expertise.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
• Maintain the service library with current information (bulletins, manuals, multimedia) under the Service Manager.
• Update customer profiles using equipment, hours, or other information from the work orders.
• Prepare warranty/product improvement claims and forward to Central Warranty Administrator.
• Assist in loading and unloading of customer equipment.
• Interact positively with customers and coworkers.
• Receive visitors and calls and direct to proper parties within the dealership.
• Prepare bank deposits and balance cash receipts.

Skills

Microsoft Office

Clerical skills

Internet skills

Education

High School Diploma or equivalent

Basic accounting knowledge

Job description

Job Details

Job Location: 11 - Wadena, MN 56482
Position Type: Full Time
Salary Range: $17.00 - $20.61 Hourly

Purpose:

Performs a full range of administrative support duties for a dealership location. Directs phone calls received to the appropriate personnel. Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Provide backup support for store Administration staff. Consistently exhibits Midwest Machinery Company’s core purpose and values.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Prepares warranty and/or product improvement claims and forwards to Central Warranty Administrator
• Assist in loading and unloading of customer equipment
• Interacts in a positive and respectful manner with customers and fellow employees
• Receives visitors and telephone calls in a pleasant and efficient manner ensuring these individuals are directed to the proper parties within the dealership
• Prepares bank deposits and balances cash receipts
• Records standard accounts receivable entries on a daily and monthly basis
• Submits accounts payable invoices to Accounting Department
• Maintains accounts receivable records/data base records
• Distributes mail and maintains dealership files
• Prepares outgoing mail
• Drafts and types standard letters and memoranda as requested and prepares documents for distribution
• Provides administrative support to the sales, parts, and service department
• Orders office supplies for location personnel
• Collect sales tax exemption forms and forward to Accounting Department
• Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments
• Performs other duties as assigned

Experience, Education, Skills, and Knowledge:

• High School Diploma or equivalent experience
• Basic knowledge of accounting practices
• Solid clerical expertise
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• General understanding of mechanical/technical terms is preferred

Physical, Mental and Other Requirements:

• Frequent bending and stooping
• Ability to lift up to 50 lbs.
• Work performed will be a mix of office, shop and outdoor environments.
• Outdoor duties may require time spent in inclement weather.
• Ability to work extended hours and weekends
• Valid driver’s license with an insurable driving record required
• Must pass a pre-employment background study

Benefits:

• Paid Time Off including PTO, Holiday Pay, Bereavement Pay, Civic Pay, and Volunteer Time Off
• 401k plan with company match
• Multiple health insurance plan and network options with Health Savings Accounts
• Dental and Vision plans
• Medical and Dependent Care Flexible Spending Plans
• Company paid life insurance with ability to purchase more
• Company paid Short-Term Disability coverage
• Multiple voluntary benefits available including LTD, Accident, Hospital Indemnity, Critical Illness, Whole Life, ID Theft
• Employee Assistance Program
• Paid uniforms or clothing allowance based on position
• Employee Discount Programs

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Midwest Machinery Co. will reasonably accommodate the known disabilities of qualified disabled individuals.