Administrative Relationship Manager Supervising Associate

EY; Buffalo (NY); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plan

Paid time off

Job summary

EY is seeking an Administrative Relationship Manager, Supervising Associate, to develop and maintain long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs) and ensure satisfaction with our services.

The role requires excellent communication skills, strategic thinking, and the ability to collaborate with stakeholders to meet business goals. The position supports a hybrid in-person/remote model with focus on efficient administrative support.

Qualifications

• Bachelor’s degree in related discipline, or equivalent work experience.
• 6-8 years relevant experience; 3 years managing complex projects and/or direct management of people.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of storytelling through the data.

Responsibilities

• Build and maintain strong relationships with 450+ PPMDDs to understand their administrative support needs.
• Act as the main point of contact with PPMDDs and liaise with local management.
• Identify, track and address potential quality issues or exposures to risk.
• Develop and implement strategies to improve administrative processes and efficiency.
• Collaborate with nearshore and onshore management to improve service delivery and innovation.

Skills

Stakeholder management

Communication

Project management

Excel

Dashboards

Metrics reporting

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

Location: Chicago, Akron, Alpharetta, Atlanta, Baton Rouge, Birmingham, Buffalo, Charleston, Chattanooga, Cincinnati, Cleveland, Des Moines, Detroit, Grand Rapids, Grandview Heights, Greenville, Honolulu, Huntsville, Indianapolis, Jackson, Jacksonville, Kansas City, Las Vegas, Louisville, Memphis, Milwaukee, Minneapolis, Nashville, New Orleans, Oklahoma City, Orlando, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Rochester, Rogers, Salt Lake City, San Juan, St Louis, Tallahassee, Tampa, Toledo, Troy, Tucson, Tulsa, Wichita, Austin, Baltimore, Boca Raton, Dallas, Denver, Fort Worth, Hartford, Houston, Manayunk, Miami, Philadelphia, Sacramento, San Antonio, Charlotte, New York City

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Administrative Relationship Manager Position – Supervising Associate

The opportunity

The Relationship Manager, Supervising Associate, will be responsible for developing and maintaining long-term relationships with Partners, Principals, Managing Directors and Directors (PPMDDs), understanding their needs, and ensuring their satisfaction with our scope of services. The Administrative Relationship Manager will have excellent communication skills, a strategic mindset, and the ability to work collaboratively with various stakeholders to achieve business goals. The position will monitor business relationships and operational performance in accordance with established administrative services parameters. This position will manage customer relationships and work collaboratively with nearshore management to achieve optimal administrative support.

Your key Responsibilities:

• Build and maintain strong relationships with 450 plus PPMDDs to develop a thorough understanding of their administrative support needs.
• Maintain a professional relationship with the local management to foster trust, collaboration, and a partnership mentality.
• Act as the main point of contact with PPMDDs.
• Identify, track and proactively address potential quality issues or exposures to risk.
• Assist with challenging or out of scope PPMDDs requests or issue escalations as needed.
• Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
• Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
• Resolve administrative issues and conflicts in a timely and professional manner.
• Assist in the planning and execution of projects and initiatives that require administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open lines of communication for feedback, updates, and problem-solving. This includes establishing daily check-ins and being available to address any concerns.
• Working with near-shore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
• Creates a knowledge transfer culture within the team.

Skills And Attributes For Success

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Proven work experience as an Administrative Relationship Manager, Administrative Manager, Client Relationship Manager, Stakeholder Manager or relevant role.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Experience delivering client-focused solutions to customer needs.
• Excellent listening, negotiation, problem solving and presentation abilities.
• Strong verbal and written communication skills.
• Attention to detail and strong organizational skills are essential.
• Project management experience.
• Ability to manage multiple tasks in a fast-paced environment.

To qualify for the role, you must have

• Bachelor’s degree in related discipline, or equivalent work experience
• 6-8 years relevant experience3 years experiencing managing complex projects and/or direct managment of people
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of storytelling through the data

Note:

This job description is intended to provide a general overview of the responsibilities and qualifications for this position and is not all-inclusive. The duties and responsibilities may change without notice.

What We Offer You

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $66,700 to $124,700. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $80,000 to $141,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail].