Administrative Processor (Job ID 3021786)

ADT Security Services; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

ADT Security Services is seeking an organized administrator to coordinate, prioritize, and schedule installations, using Telemar and IBT systems. You will manage installation appointments, contracts, and related paperwork, while supporting sales calls and general administrative tasks.

The role requires strong communication and customer service skills, with 1–2 years of experience and a high school diploma or equivalent. Extra duties may include payroll liaison and office backup support as needed.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience preferred.
• Strong communication and customer service skills are essential.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Coordinate, prioritize, and schedule installations.
• Use Telemar system to schedule installation appointments.
• Confirm all installation appointments daily.
• Use IBT to track all scheduled installations.
• Use O2C Portal to manage customer contracts and paperwork.
• Write up phone sales.
• Payroll liaison and time tickets entry into OTM.
• Assist with Ops Support/Administrative duties including ordering supplies, filing, and backup when Lead Admin is out.
• Handle incoming customer/associate relations calls.
• Process accounts payable invoices and receivables (installation checks).

Skills

Abilty to handle multiple tasks

Communication

Customer service

Education

High School diploma or equivalent

Job description

Summary:

• Coordinate, prioritize, and schedule installations.
• Use Telemar system to schedule installation appointments.
• Confirm all installation appointments daily.
• Use IBT to track all scheduled installations.
• Use O2C Portal to manage customer contracts and associated paperwork.
• Write up phone sales.
• Other duties as assigned, which may include but are not limited to:
  • Act as payroll liaison/Enter time tickets into OTM.
  • Assist with Ops Support/Administrative duties including but not limited to ordering supplies, filing, backup when Lead Admin is out.
  • Handle incoming customer/associate relations calls.
  • Process accounts payable invoices.
  • Process receivables (installation checks).

Education/Certification:

• High School diploma or equivalent.

Experience:

• One (1) to two (2) years of experience.

Skills:

• Abilty to handle multiple tasks.
• Strong communication and customer service skills.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.