Administrative - Patient Access Representative (Days)

Medlinkhealth Anesthesia Associates; Peterborough (NH); On-site; USD 23,000 - 32,000; Full time

Job summary

Medlinkhealth Anesthesia Associates is seeking a Patient Access Representative (Registration & Scheduling) to manage patient registration, scheduling, insurance verification, and pre-admission across multiple clinics and the Emergency Department.

The role emphasizes HIPAA compliance, compassionate patient communication, and collaboration with clinical teams to ensure efficient operations.

Qualifications

• 2–3 years of current, relevant patient access, registration, or scheduling experience in a medical setting.
• Proficient in medical terminology and healthcare billing/insurance workflows.
• Experience with EMR systems (Paragon software knowledge preferred).
• High School Diploma or GED equivalency.
• Exceptional attention to detail, multitasking abilities, excellent phone etiquette, and collaborative skills across clinical teams.

Responsibilities

• Patient Registration & Intake: Greet patients, capture complete demographic and financial data, enter information accurately into the EMR, and collect required legal consent forms (Advance Directives, Conditions of Service, EMTALA, etc.).
• Central Scheduling: Coordinate and schedule outpatient ancillary services, laboratory tests, diagnostic radiology exams, and surgical procedures in collaboration with clinical departments and referring providers.
• Insurance Verification & Authorizations: Verify insurance eligibility and benefits via electronic portals; secure required pre-authorizations for inpatient admissions, outpatient procedures, and specialty clinic visits within mandated timelines.
• Cross-Departmental Coverage: Perform patient registration across multiple service lines, including the Emergency Department, Laboratory, Radiology, Oncology, Cardiology, and Surgical Services.
• Customer Service & Compliance: Provide compassionate patient communication via phone and in-person, uphold strict HIPAA confidentiality, and maintain an organized, clutter-free clinical work space.

Skills

Attention to detail

Multitasking

Phone etiquette

Team collaboration

Education

High School Diploma or GED

Tools

Paragon EMR

Job description

Job Title:

Patient Access Representative (Registration & Scheduling)

Job Summary:

We are seeking an organized, customer-focused Patient Access Representative to join our healthcare access team. In this role, you will manage patient scheduling, pre-admission, registration, insurance verification, and authorization across multiple outpatient clinics and acute care areas, including the Emergency Department. You will serve as a primary liaison between patients, clinical teams, and physician practices to ensure smooth, HIPAA-compliant healthcare operations.

Key Responsibilities:

• Patient Registration & Intake: Greet patients, capture complete demographic and financial data, enter information accurately into the Electronic Medical Record (EMR), and collect required legal consent forms (Advance Directives, Conditions of Service, EMTALA, etc.).


• Central Scheduling: Coordinate and schedule outpatient ancillary services, laboratory tests, diagnostic radiology exams, and surgical procedures in collaboration with clinical departments and referring providers.


• Insurance Verification & Authorizations: Verify insurance eligibility and benefits via electronic portals; secure required pre-authorizations for inpatient admissions, outpatient procedures, and specialty clinic visits within mandated timelines.


• Cross-Departmental Coverage: Perform patient registration across multiple service lines, including the Emergency Department, Laboratory, Radiology, Oncology, Cardiology, and Surgical Services.


• Customer Service & Compliance: Provide compassionate patient communication via phone and in-person, uphold strict HIPAA confidentiality, and maintain an organized, clutter-free clinical work space.

Qualifications & Requirements:

• Experience: 2–3 years of current, relevant patient access, registration, or scheduling experience in a medical setting [Required].


• Medical Knowledge: Proficient in medical terminology and healthcare billing/insurance workflows [Required].


• Systems Proficiency: Experience with EMR systems (Paragon software knowledge preferred).


• Education: High School Diploma or GED equivalency [Required].


• Core Competencies: Exceptional attention to detail, strong multitasking abilities, excellent phone etiquette, and ability to work collaboratively across clinical teams.