Administrative Operations Specialist-Radiation Oncology

VHC Health; Arlington (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness program

Retirement benefits

Job summary

VHC Health is seeking a front desk administrator for the Radiation Oncology Department. You will manage patient communications, schedule consultations and procedures, and assist with check-ins using EMR systems (Epic and Aria).

Ideal candidates have at least three years of medical office experience, with oncology experience preferred. A high school diploma is required, and the role supports comprehensive benefits and a collaborative care environment.

Qualifications

• High school diploma or equivalent preferred.
• Three years of medical office experience preferred, oncology desirable.

Responsibilities

• Oversee patient communications and front desk operations.
• Coordinate scheduling for consultations and procedures.
• Facilitate patient check-ins using EMR systems (Epic and Aria).
• Ensure accurate insurance verification and authorization processing.
• Prepare clinic materials and organize chart reviews.
• Collaborate with the Cancer Resource Center to enhance patient support services.
• Manage referrals, discharge tracking, medical records, and billing/authorization workflows.

Skills

Customer service

Scheduling coordination

Phone etiquette

Communication

Education

High school diploma or equivalent

Tools

Epic EMR

Aria EMR

Job description

Purpose & Scope

Under general supervision, manages all front desk operations and administrative tasks within the Radiation Oncology Department. Responsibilities include overseeing patient communications, coordinating scheduling for consultations and procedures, and facilitating patient check-ins utilizing EMR systems (Epic and Aria). Ensures accurate insurance verification, authorization processing, and appeals management. Prepares clinic materials, organizes chart reviews, and collaborates with the Cancer Resource Center to enhance patient support services. Additional duties include referral management, discharge tracking, medical records coordination, and administrative support for leadership, inventory oversight, and optimization of billing and authorization workflows. Serves as a liaison for professional and facility billing, delivering high-quality patient service through effective communication and operational excellence.

Purpose & Scope

Under general supervision, manages all front desk operations and administrative tasks within the Radiation Oncology Department. Responsibilities include overseeing patient communications, coordinating scheduling for consultations and procedures, and facilitating patient check-ins utilizing EMR systems (Epic and Aria). Ensures accurate insurance verification, authorization processing, and appeals management. Prepares clinic materials, organizes chart reviews, and collaborates with the Cancer Resource Center to enhance patient support services. Additional duties include referral management, discharge tracking, medical records coordination, and administrative support for leadership, inventory oversight, and optimization of billing and authorization workflows. Serves as a liaison for professional and facility billing, delivering high-quality patient service through effective communication and operational excellence.

Education

High school diploma or equivalent is preferred.

Experience

Three years of medical office experience is preferred, with a focus on Oncology being highly desirable.

Certification/Licensure

None.

At VHC Health, every role contributes to exceptional care, better outcomes, and stronger communities.

In addition to your base compensation, VHC Health offers a comprehensive benefits package, including medical, dental, and vision coverage (subject to eligibility requirements), as well as additional wellness and retirement benefits designed to support our employees and their families.

VHC Health is committed to wage transparency and equitable pay practices. The compensation offered for this position—whether expressed as an annual salary or hourly rate is determined based on a variety of legitimate, non-discriminatory factors. These factors include, but are not limited to, a candidate’s qualifications, relevant training and experience, skill level, shift differentials (where applicable), internal equity, and current market conditions.

The posted hiring range reflects the range VHC Health, in good faith, believes is appropriate for this role at the time of posting. This range may be adjusted in the future based on business needs or market changes. No portion of compensation is considered earned until it is vested and determined in accordance with the terms of applicable policies and benefit plans. The availability and amount of any bonuses, incentives, or other benefits are subject to the terms of those plans and may be modified at the sole discretion of VHC Health, in accordance with applicable law.

VHC Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

VHC Health maintains a drug-free workplace. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited at all VHC Health locations.