Administrative Operations Representative

Great American Insurance Group; Richfield Township (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive benefits package

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Job summary

National Interstate Insurance Company, a member of Great American Insurance Group, seeks an Administrative Operations Representative to join the Richfield, Ohio office. The role supports print, mail, supplies, meetings, and visitor handling, with data entry and records audits as part of daily tasks.

The ideal candidate will bring a high school diploma, roughly 6 years of administrative experience, superb organization, strong communication, discretion with confidential information, and

Qualifications

• Education: High School Diploma or equivalent.
• Minimum 6 years of administrative or office support experience.
• Strong organizational abilities to manage multiple tasks.
• High attention to detail in communications, scheduling, and recordkeeping.
• Strong knowledge of business systems and applications.
• Maintains knowledge of department operations, policies and procedures.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Scan documents and fulfill print orders for complex accounts.
• Prepare and distribute incoming mail and process outgoing mail.
• Coordinate procurement and organization of supplies.
• Schedule and coordinate meetings and events.
• Coordinate catering service and greet visitors.
• Answer, route and screen calls.

Skills

Advanced organizational abilities

Interpersonal skills

Attention to detail

Discretion with confidential info

Excellent communication

Education

High School Diploma or equivalent

Job description

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)

National Interstate is looking for a Administrative Operations Representative to join their team. This individual will work out of the Richfield, Ohio office.

Essential Job Functions and Responsibilities

• Scans documents and fulfills print orders and document assembly requests for complex accounts.
• Prepares and distributes incoming mail and processes outgoing mail.
• Coordinates the procurement and organization of supplies.
• Schedules and coordinates meetings and events.
• May lead and participate in catering service coordination.
• Welcomes and directs visitors to the office building.
• Answers, routes and screens incoming calls.
• Inputs or loads complex data into a system.
• Audits records for quality, accuracy and maintainability.
• May coordinate special projects, including the planning and execution.
• May coordinate technology needs for supported groups including new hire set-up, hardware requests, and user access requests.
• Performs other duties as assigned.

Job Requirements

• Education: High School Diploma or equivalent.
• Experience: Generally, a minimum of 6 years of experience in administrative or office support functions.
• Scope of Job/Qualifications: Possesses advanced organizational abilities to manage multiple tasks efficiently.
• High attention to detail related to communications, scheduling, and recordkeeping.
• Demonstrates advanced knowledge of business systems and applications and utilizes relevant equipment to perform job functions effectively.
• Maintains advanced knowledge of department operations, policies, and procedures and applies a comprehensive understanding of the business and organization.
• Excellent interpersonal and communication skills.
• Proven ability to handle confidential information with discretion.

Company: NIIC National Interstate Insurance Company

Benefits

• We offer competitive benefits packages for full-time and part-time employees*.
• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.
• Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
• *Excludes seasonal employees and interns.

National Interstate Insurance Company, and our wholly owned subsidiary, Vanliner Insurance Company, are proud members of Great American Insurance Group. We provide highly innovative insurance solutions and world-class customer service for a variety of commercial transportation industries. Our success is a reflection of our highly motivated team of employees.