Administrative Officer I

Health & Human Services; Raleigh (NC); Hybrid; USD 45,000 - 80,000; Full time

Benefits offered by this job

Hybrid teleworking

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Officer I to provide management-level support to Case Management functions within the OCME and statewide medical examiner system. The role includes supervising four case management specialists, directing workflows, and leading billing and training efforts.

The position offers a hybrid-telework schedule with some onsite hours, and opportunities to drive policy, performance metrics, and staff development

Qualifications

• Bachelor’s degree and one year of related experience.
• Or equivalent combination of education and experience.

Responsibilities

• Supervise case management team and support the Case Management Program Supervisor.
• Oversee daily tasks and staff performance within the unit.
• Provide billing support and supervise related processes.
• Lead training and development for case management staff.
• Contribute to special projects with OCME Operations Manager.

Skills

HR

Budgeting

Research

Administrative management

Education

Bachelor's degree

Job description

Agency Dept of Health and Human Services Division Public Health Job Classification Title Administrative Officer I (NS) Position Number 65029059 Grade NC11

About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The primary purpose of this position is to bring management level support to Case Management functions as they relate to the OCME and statewide medical examiner system. The employee provides expertise in billing, quality assurance/quality improvement, file room management, team leadership, and special projects. This employee will serve as the direct supervisor for four of the case management specialists, directing daily case management workflows, providing billing support, training employees, and other leadership duties which serve directly under the Case Management Program Supervisor for the unit. This position will also work on special projects with the OCME Operations Manager on an as-needed basis.

Key Duties

• Report of Investigation and Autopsy Report Processing
• Review and manage with the Case Management Supervisor the case management policies and procedures closing medical examiner’s cases and ensure that these processes meet NAME accreditation standards.
• Gather performance metrics and track errors, with the data being used to identify trends that should be addressed in staff training as well as updated policies and procedures.
• Serve as the direct supervisor for the case management team and support the Case Management Program Supervisor.
• Overseeing daily tasks and work performance of the team.
• Supports the Operations Manager on projects which support the administrative function of the OCME including, but not limited to, HR functions within the OCME and high-level, administrative projects.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range $45,431 - $79,504

Recruitment Range $45,431 - $63,304

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Previous OCME/ Case Management experience

Posting closes at 11:59 p.m. the night before the closing date

About the NC Division of Public Health (DPH)

The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential activities touching the lives of everyone in our state.

Compensation & Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Supplemental and Contact Information

Equal Opportunity Employer Statement

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

State Application Resources/Frequently Asked Questions

Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.

All job postings close at 11:59pm the night before the End Date on the posting.