Administrative Officer I

Arts In Wilmington; North Carolina; Hybrid; USD 45,000 - 80,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Officer I to provide management level support to the OCME statewide case management system in Wake County, NC. You will supervise a four-person team, handle billing support, and lead staff training and special projects under the Case Management Program Supervisor.

The role emphasizes policy oversight, performance metric gathering, and adherence to NAME accreditation standards, with a hybrid-telework

Qualifications

• Bachelor’s degree and one year of experience in HR, budgeting, research or administrative management.
• Experience supervising and leading staff in a case management setting is preferred.
• Ability to gather performance metrics and ensure compliance with accreditation standards.

Responsibilities

• Provide management level support to Case Management functions related to OCME statewide system.
• Direct supervision of four case management specialists and daily workflow oversight.
• Provide billing support and training to staff.
• Lead special projects with OCME Operations Manager when needed.
• Oversee policies and procedures to meet NAME accreditation standards.

Skills

HR

Budgeting

Research

Administrative management

Education

Bachelor’s degree

Job description

## Administrative Officer IApplylocations: Wake County, NCtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 7, 2026 (8 days left to apply)job requisition id: JR-119068**Agency**Dept of Health and Human Services**Division**Public Health**Job Classification Title**Administrative Officer I (NS)**Position Number**65029059**Grade**NC11**About Us**The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.**Description of Work**The primary purpose of this position is to bring management level support to Case Management functions as they relate to the OCME and statewide medical examiner system. The employee provides expertise in billing, quality assurance/quality improvement, file room management, team leadership, and special projects. This employee will serve as the direct supervisor for four of the case management specialists, directing daily case management workflows, providing billing support, training employees, and other leadership duties which serve directly under the Case Management Program Supervisor for the unit. This position will also work on special projects with the OCME Operations Manager on an as-needed basis. Key Duties: \\* Report of Investigation and Autopsy Report Processing \\* Review and manage with the Case Management Supervisor the case management policies and procedures closing medical examiner’s cases and ensure that these processes meet NAME accreditation standards. \\* Gather performance metrics and track errors, with the data being used to identify trends that should be addressed in staff training as well as updated policies and procedures. \\* Serve as the direct supervisor for the case management team and support the Case Management Program Supervisor. \\* Overseeing daily tasks and work performance of the team. \\* Supports the Operations Manager on projects which support the administrative function of the OCME including, but not limited to, HR functions within the OCME and high-level, administrative projects.**Knowledge Skills and Abilities/Management Preferences****Salary Grade Range** $45,431 - $79,504**Recruitment Range** $45,431 - $63,304**\\*\\*Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours\\*\\***Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:* Previous OCME/ Case Management experience**Posting closes at 11:59 p.m. the night before the closing date****About the NC Division of Public Health (DPH):****The NC Division of Public Health** works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential activities touching the lives of everyone in our state.**Compensation & Benefits:** The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.Visit website for State Benefits## **Supplemental and Contact Information**The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process **Be sure to complete the application in its entirety.** *Resumes will not be accepted in lieu of completing this application.** Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.* Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the \"Work Experience\" section of the application to support your answers.* If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM the night BEFORE the closing date.* Applicants may be subject to a criminal background check. All candidates selected for positions considered \"Positions of Trust\" will be subject to a criminal background check.* Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are \"Under Review\" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.* Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.* For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.Degree/College Credit VerificationDegrees must be received from appropriately accredited institutions. *Transcripts, degree evaluations and cover letters may be uploaded with your application.*Veterans’ and National Guard Preference* Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.* Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.* Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.ADA AccommodationsConsistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person Substance Abuse Professional Practice Board, etc.) indicated below.CONTACT INFORMATION: If there are any questions about this posting, please contact Talent Acquisition at [e-mail]. ***Resumes will not be accepted in lieu of completing this application.*****Minimum Education and Experience**Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Bachelor’s degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management; or an equivalent combination of education and experience.