Administrative Officer

U.S. Department of Veterans Affairs; Joplin (MO); On-site; USD 52,000 - 72,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an Administrative Officer to advise Joplin CBOC leadership on clinical operations, access, and patient experience across assigned CBOCs.

Responsibilities include budgeting, contracting, policy development, and coordination with service lines to improve efficiency and care delivery. Travel to the Jay, Oklahoma CBOC is expected about once per week; telework may be discussed.

Qualifications

• Experience performing administrative operations and HR/personnel administration functions.
• Experience supporting budget formulation and execution.
• Experience providing procurement and contract support.
• Experience developing policies and SOPs and ensuring compliance.
• Strong written and oral communication for formal correspondence.

Responsibilities

• Administrative Officer duties include Clinic Operations & Access Management and monitoring access metrics.
• Identify bottlenecks and recommend process improvements to ensure timely care.
• Coordinate scheduling grids, room utilization, and provider templates.
• Produce recurring reports and validate data for facility management and external requests.
• Travel to cover the Jay, Oklahoma CBOC about once per week and support budget/ Contracting.

Skills

Administrative operations

HR/personnel administration

Budget formulation

Contracting support

Data analysis

Communication skills

Operational advisory

Tools

VSSC

ProClarity

PCMM

Job description

Summary

The Administrative Officer serves as a key administrative and operational advisor to the Joplin CBOC leadership team (Lead Clinic Physician and Nurse Manager) - under the Assistant Medical Center Director for CBOCs. Analyzes - evaluates - advises on - and coordinates clinical operations and healthcare delivery processes to improve access - quality - efficiency - and patient experience across assigned CBOCs.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 11/02/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 9 position you must have served 52 weeks at the GS 7. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. To qualify at the GS-09 grade - you must have one year of specialized experience equivalent to the GS 07 level or higher or meet educational requirements or a combination of specialized experience and education. Specialized Experience: Experience performing administrative operations and HR/personnel administration functions - including onboarding - timekeeping - and processing various types of leave. Experience supporting budget formulation and execution - including purchase card reconciliation. Experience providing procurement and contract support. Experience developing policies and standard operating procedures (SOPs) and ensuring compliance with established policies and procedures. Experience communicating orally and in writing to obtain and provide information related to organizational - administrative - and procedural matters - including preparing formal correspondence. NOTE: This experience must be supported by your resume to be creditable. OR - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Master's or equivalent - or 2 years of progressively higher-level education leading to such a degree - or an LL.B or J.D. in a field related to this position that demonstrates the knowledge - skills - and abilities necessary to do the work of this position. NOTE: Transcripts are required. OR - Combination: Applicants may also combine education and experience to qualify at this level. You must have equivalent combination of successfully completed graduate education and specialized experience (beyond the first graduate year or 18 semester hours) and specialized experience to meet the total experience requirements. The education portion must include graduate courses that demonstrate the knowledge - skills - and abilities necessary to do the work of the position. Note: Transcripts are required. You will receive credit for all qualifying experience - including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary - although some slight physical effort may be required. Incumbent will drive to other facilities within VHSO; current driver's license is required. Work Environment: Work is typically performed in an office environment. Travel is required both within and outside the VHSO health care system. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Administrative Officer duties include but not limited to: Clinic Operations & Access Management Monitors and analyzes CBOC access metrics (e.g. - same-day - next-available - 7-day access - missed opportunities - clinic utilization) and PACT model implementation
• identifies bottlenecks and recommends process improvements to ensure timely and appropriate care at all access points
• Applies healthcare operations knowledge to coordinate scheduling grids - room utilization - and provider templates
• partners with Service Lines and Scheduling to align capacity with demand
• Produces recurring reports and validates data for facility management - VISN - VHA - TJC - and OIG requests related to CBOC operational performance
• Serves as operational point of contact for patient/family inquiries
• collaborates with Patient Advocates
• drafts and routes accurate - timely responses to Congressional and other controlled correspondence
• Budget - Resource Management - and Contracting Support Participates in budget formulation - justification - and execution for assigned CBOCs
• ensures expenditures are authorized and documented
• provides financial advice to clinic leadership
• Assists with space utilization surveys and plans
• coordinates equipment lifecycle actions and internal controls for accountability of resources
• Provides administrative support to contracting and leasing activities for (often multi-state)
• maintains COR training as required
• coordinates stakeholders and contingency plans for contracted work impacting clinic operations
• Supports recruitment and retention processes
• coordinates timely credentialing/privileging documentation and provider proficiency tracking in collaboration with Medical Staff Office and service chiefs
• Offers input to performance evaluations from an operational perspective
• Quality - Compliance - and Safety Supports continuous monitoring of performance measures
• conducts routine tracers for compliance with VA - TJC - and OSHA standards
• trends findings
• coordinates corrective actions with clinic leadership
• Assists in disaster and adverse event coordination for the CBOC - including documentation and communication with the facility Command Center - per local policy
• Assists in developing and maintaining CBOC SOPs
• interprets and implements VHA/VISN/VAMC policies
• plans and delivers training on operational processes and data tools
• Program Analysis & Data Management Uses VHA analytical tools (e.g. - VSSC - ProClarity - Primary Care Dashboard/PCMM - etc.) to track and assimilate CBOC performance data
• performs qualitative and quantitative analyses to inform decisions and recommendations
• Prepares trend analyses and management briefings for the Assistant Medical Center Director for CBOCs - highlighting issues/needs for upcoming fiscal periods Travel to cover the Jay Oklahoma CBOC on average one time per week
• - Work Schedule: Monday through Friday - 7:30am - 4:00pm - subject to change based on needs of the facility
• Telework: This position may be authorized for telework
• Telework eligibility will be discussed during the interview process
• Virtual: This is not a virtual position
• Position Description/PD#: Administrative Officer/PD03371A Relocation/Recruitment Incentives: not authorized Critical Skills Incentive (CSI): not authorized Permanent Change of Station (PCS): not authorized