Administrative Office Specialist Florida

Hospital for Special Surgery; West Palm Beach (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare facility as an Administrative Office Specialist in West Palm Beach, FL. This full-time, entry-level position focuses on providing administrative support, managing patient inquiries, and ensuring smooth office operations. Ideal candidates will have strong communication and organizational skills, and a commitment to maintaining patient confidentiality.

Qualifications

• Entry-level experience preferred.
• Strong communication and organizational skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Triaging phone calls and patient inquiries professionally.
• Maintaining patient confidentiality in accordance with HIPAA.
• Supporting virtual visits and addressing patient portal questions.

Skills

Communication

Organizational Skills

Team Collaboration

Job description

Administrative Office Specialist Florida

Join us as an Administrative Office Specialist Florida at Hospital for Special Surgery.

Position Overview

This is a full-time, entry-level role based in West Palm Beach, FL, focusing on administrative support within our healthcare environment. The role involves managing patient inquiries, supporting clinical staff, and ensuring smooth office operations.

Key Responsibilities

1. Triaging phone calls and patient inquiries professionally and efficiently.
2. Promoting a courteous and respectful atmosphere for patients, visitors, and staff.
3. Maintaining patient confidentiality in accordance with HIPAA policies.
4. Collaborating with healthcare team members and drafting correspondence.
5. Ensuring all patient and provider communications are timely and accurate.
6. Verifying patient information and obtaining necessary insurance authorizations.
7. Supporting virtual visits and ensuring all patient portal questions are addressed.
8. Maintaining attendance and punctuality, participating in meetings, and supporting departmental goals.
9. Scanning documents into electronic medical records following hospital guidelines.
10. Providing detailed telephone encounters and escalating issues as needed.

Qualifications

• Entry-level experience preferred.
• Strong communication and organizational skills.
• Ability to work collaboratively in a team environment.

Additional Information

Hospital for Special Surgery is committed to diversity and inclusion, providing equitable care and employment opportunities. We are ranked among the top hospitals for orthopedics and rheumatology by U.S. News & World Report and are a Magnet-recognized nursing facility.

Work shift: Day hours, with an emphasis on punctuality and professional presence.