Administrative Office Specialist Florida

Hospital for Special Surgery; Wellington (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare facility is seeking an Administrative Office Specialist to enhance patient interactions and support operational efficiency. This full-time role involves managing communications, ensuring patient privacy, and collaborating with healthcare teams. Join a supportive environment that values growth and excellence in patient care.

Qualifications

• Experience in a healthcare setting preferred.
• Ability to handle patient inquiries efficiently.
• Strong attention to detail and confidentiality.

Responsibilities

• Triages phone calls and patient inquiries professionally.
• Maintains confidentiality according to HIPAA policies.
• Collaborates with peers and team members.

Skills

Professional communication

Team collaboration

HIPAA compliance

Time management

Tools

EPIC

Microsoft Teams

Job description

Administrative Office Specialist Florida

Apply: Remote type: Onsite locations: West Palm Beach, FL; Wellington, FL; time type: Full time; posted on: Posted 2 Days Ago; job requisition id: JR2025-102218

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The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our workplace culture and who want to maximize opportunities for growth and success.

If this describes you, then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a Magnet Award recipient for Nursing Excellence, HSS was the first hospital in NYC to receive this designation. Whether you are early in your career or an expert, you will find HSS an innovative, supportive, and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Employment Status

Regular Full time

Work Shift

Day (United States of America)

What you will be doing

Administrative Office Specialist Duties and Responsibilities:

1. Triages phone calls and patient inquiries professionally and efficiently. Retrieves messages from EPIC in baskets and Microsoft Teams, returning messages by end of day.
2. Promotes a professional atmosphere through courteous communication, cooperation, and respect for patients, visitors, and healthcare team members.
3. Observes and respects privacy and confidentiality according to HIPAA policies.
4. Collaborates with peers, physicians, and team members as appropriate.
5. Drafts correspondence and other written communications as requested.
6. Sends welcome letters to new patients, informing them of expectations regarding their experience at HSS West Palm and/or Wellington.
7. Ensures all perfect serve messages are checked for providers at the start of each shift and office emails are triaged and answered daily.
8. Checks all provider faxes, delivers signatures needed to return plans of care, and ensures completion by the end of each business day.
9. Verifies that all patients have MYHSS activated and that virtual visit questions are addressed before appointments.
10. Verifies and updates patient and insurance information, obtaining authorizations as needed.
11. Reports for duty punctually and attends all staff and department meetings, with camera on if virtual.
12. Maintains satisfactory attendance and manages time appropriately to meet department needs.
13. Supports department goals and objectives.
14. Scans documents into electronic medical records following hospital guidelines.
15. Promotes teamwork through cooperation.
16. Provides detailed telephone encounters with patients.
17. Passes quarterly telephone audits.
18. Escalates calls or patient issues to the office manager as needed.
19. Assists other departments when appropriate, maintaining professional communication.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high-quality, compassionate, and reliable care in a safe environment. We serve all patients without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other protected basis.

About Us

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