Administrative Office Coordinator

Sevita; Fargo (ND); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Flexible Scheduling

Competitive Compensation

Generous PTO Plan

Paid Holidays

Full Benefits for Employees Working 32

Referral Program

Pay on Demand

401(k) Savings Plan with Company Match

Online Training Platform

Employee Recognition and Spotlight

Job summary

Sevita is seeking an Administrative Office Coordinator in Fargo, ND to support patients and families with front-desk activities and insurance verification. This full-time role emphasizes welcoming interactions, accurate data entry in the EMR, and HIPAA-compliant handling of information.

You will verify insurance eligibility, collect balances, schedule appointments, and maintain a tidy, efficient office environment while delivering exceptional service to families and providers alike.

Qualifications

• High school diploma or GED is required.
• Minimum two years of experience working with insurance companies/portals.
• Excellent communication, customer service, and interpersonal skills.
• Professional, friendly, and welcoming demeanor with the ability to build positive relationships with patients, families, and coworkers.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, dependable, and able to work both independently and collaboratively as part of a team.
• Ability to adapt to changing priorities while maintaining accuracy, professionalism, and a positive attitude.

Responsibilities

• Welcome patients, families, and visitors with a warm, courteous, and professional demeanor while ensuring a positive patient experience.
• Perform general administrative and clerical duties, including answering phones, responding to inquiries, filing, scanning, and assisting with other office tasks.
• Verify insurance eligibility and benefit information using insurance portals.
• Assist families with outstanding account balance payments.
• Maintain accurate patient demographic and insurance information using EMR system.
• Schedule, reschedule, and confirm patient appointments; maintain strict patient confidentiality and safeguard protected health information in compliance with HIPAA regulations.
• Electronically score therapy assessments.
• Restock office and clinical supplies to support efficient daily operations.
• Maintain a clean, organized, and welcoming office environment.

Skills

Insurance portals

Communication

Customer service

Interpersonal skills

Organizational skills

Teamwork

Attention to detail

HIPAA compliance

Education

High school diploma or GED

Tools

EMR system

Job description

Pediatric Partners, a part of the Sevita family, provides comprehensive in-home and clinic-based therapeutic services for infants, children, and young adults. Our teams of compassionate pediatric experts help children with medically complex, developmental, behavioral, educational, or other needs learn the skills they need to thrive. We offer physical, occupational, speech-language and feeding therapy; augmentative and alternative communication; mental health counseling, applied behavior analysis, and early intervention services.

Administrative Office Coordinator

Full - Time

Hours: Monday-Thursday 10am-6pm and Friday 7am-5pm

Hourly range: $20-$23

As part of Administrative Services, you’ll play an important role in our organization, serving as the first point of contact for patients and families. You will combine exceptional customer service, administrative support, and organizational skills to help ensure a welcoming, efficient, and compassionate experience while supporting our mission of delivering high-quality care.

Your responsibilities:

• Welcome patients, families, and visitors with a warm, courteous, and professional demeanor while ensuring a positive patient experience
• Perform general administrative and clerical duties, including answering phones, responding to inquiries, filing, scanning, and assisting with other office tasks
• Verify insurance eligibility and benefit information using insurance portals
• Assist families with outstanding account balance payments
• Maintain accurate patient demographic and insurance information using EMR system
• Schedule, reschedule, and confirm patient appointmentsMaintain strict patient confidentiality and safeguard protected health information in compliance with HIPAA regulations
• Electronically score therapy assessments
• Restock office and clinical supplies to support efficient daily operations
• Maintain a clean, organized, and welcoming office environment

What you will bring:

• High school diploma or GED (required)
• Minimum two years of experience working with insurance companies/portals
• Excellent communication, customer service, and interpersonal skills
• Professional, friendly, and welcoming demeanor with the ability to build positive relationships with patients, families, and coworkers
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
• Self-motivated, dependable, and able to work both independently and collaboratively as part of a team
• Ability to adapt to changing priorities while maintaining accuracy, professionalism, and a positive attitude

Why You’ll Love Working With Us

• Flexible Scheduling – Support a healthy work/life balance
• Competitive Compensation - Including incentive bonuses
• Generous PTO Plan – Vacation, sick, personal float
• Paid Holidays - Celebrate 8 paid holidays per year
• Full Benefits For Employees Working 32+ hrs/wk – Health, Vision, Dental, HSA & FSA Accounts
• Referral Program – Up to $5,000 incentive with a 90-day payout after hire
• Pay on Demand – Access to earned wages on-demand
• 401(k) Savings Plan w/ Company Match - Includes Fidelity resources for retirement planning
• Online Training Platform - Over 1000 training videos supporting professional development
• Employee Recognition and Spotlight Programs – Nominate and shout-out team members
• Perks at Work – Discounts and deals on tax prep, insurance, home mortgages, and more
• Employee Resource Groups – Inclusion Committees, Therapist Mentoring and Support, DEIB Book Club, PRIDE, Veterans, Military and Families, etc.
• Wellbeing Center – Resources for workouts, mental health, sleep, finances, food recipes,s etc.
• Sevita Blog – Sharing stories, information, and helpful material to help people live well.
• Rewarding work where you make a lasting impact !

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law