Administrative Mental Health Clinic Manager

JobScore, Inc.; Houston (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

180+ hours of paid time off in first 年

Health insurance

Dental & Vision

401(k)

HSA

Dependent Care FSA

Wellness resources

Professional growth

Collaborative culture

Job summary

Transitions Counseling and Consulting, a Texas-based behavioral health provider, seeks an Administrative Clinic Manager to support clinic operations and care coordination for clients and families. This full-time role emphasizes warm client interactions, scheduling, and accurate record-keeping.

The position involves coordinating licensing and vendors, managing billing and payments, and maintaining a welcoming office while ensuring high-quality administrative support across daily operations.

Qualifications

• High school diploma or equivalent is required.
• Experience in healthcare or behavioral health is preferred.
• Experience with an electronic health record (EHR) is preferred.
• Strong computing skills with Microsoft Office (Word, Excel).
• Excellent organizational, communication, and interpersonal skills.
• CPR and First Aid certification must be maintained.

Responsibilities

• Greet clients at check-in and during pre-appointment calls.
• Answer phone calls, respond to inquiries, route appropriately.
• Assist clients with patient portal setup and paperwork.
• Maintain a clean, organized, welcoming office environment.
• Coordinate scheduling, billing, and post-appointment follow-ups.
• Verify insurance and demographic information; document records accurately.

Skills

Microsoft Office

Organizational skills

Communication

Customer service

Education

High school diploma or equivalent

CPR and First Aid certification

Tools

EHR system

Job description

Our nationally accredited team is currently seeking an Administrative Clinic Manager to provide clinic support and care collaboration to current and future clients and their families!

Our Mission: At Transitions Counseling and Consulting, we provide accessible, skilled mental health services for children, teenagers, and adults at convenient locations throughout Texas and Arizona. Our mission is to provide safe, high-quality mental health services in an ethical environment that embraces diversity and to train the next generation of therapists to also do so competently and confidently. We strive to be an organization that others enthusiastically recommend to their friends, families, and colleagues – whether for treatment, training, or a career – based on our empathy, technical skill, and the support we give to one another and all those we serve.

What we provide:

We focus on taking great care of our team so they can focus on taking great care of our clients! We offer the following benefits for full-time employees:

• Competitive Compensation: $20.00-$23.00/hr + bonus opportunities.
• Generous Time Off: Receive 180+ hours off in your first year, including PTO, sick time, holidays, and your birthday.
• Comprehensive Health Coverage: Choose from multiple BCBS medical plans, including access to Blue365 for discounts on apparel, fitness, travel, and more.
• Dental & Vision Plans: Comprehensive coverage to keep you and your family covered.
• Retirement Savings: 401(k) to help you plan for the future.
• Health Savings Account (HSA): Employer-matched contributions to support your healthcare needs.
• Dependent Care FSA: Tax-advantaged savings for childcare and dependent care expenses.
• Wellness Resources: Access to the Sharecare wellness platform for health tools, resources, and personalized support.
• Professional Growth: Advancement and specific focus opportunities
• Collaborative Culture: Join a team with a strong, supportive culture and robust back-office support for care coordination, scheduling, and billing.

What you'll do at work:

• Provide a warm welcome to clients both at check-in and through pre-appointment welcome calls.
• Answer live phone calls, respond to communications, and route inquiries appropriately.
• Support clients with patient portal setup and paperwork completion.
• Support and maintain a clean, organized, and welcoming office environment.

Scheduling and Coordination:

• Complete post-appointment scheduling and contact clients to reschedule missed appointments.
• Collect session copayments and ensure client payment methods are on file.
• Verify and document client insurance and demographic information.
• Accurately process records requests in a timely manner.
• Retrieve, organize, and upload client forms and assessments into the EHR.
• Maintain clear, up-to-date, and accurate documentation in client medical records.

Facility Support:

• Serve as the administrative point of contact for licensing inspections, vendors, maintenance, and technology services.
• Conduct monthly safety inspections and coordinate semi-annual fire drills.
• Inventory and order clinic supplies as needed.
• Assist with onboarding and offboarding tasks, including greeting new team members, issuing/collecting keys, and reviewing safety protocols
• Support clinic response during crises and participate in emergency procedures when necessary
• Collaborate with clinical and administrative staff to support smooth daily operations.

Qualifications include:

• Minimum: High school graduate or equivalent
• Experience in a healthcare or behavioral health setting preferred
• Experience working with an electronic healthcare record (EHR) preferred
• Strong basic computing skills with Microsoft Office programs (Word, Excel)
• Must have excellent organizational skills, ability to work well with frequent interruptions, and ability to communicate with a variety of others in a manner that is direct, clear, courteous, and tactful in person, by phone, and by email.
• No suspension/exclusion/debarment from participation in federal health care programs (e.g., TriWest, TRICARE, Medicare, Medicaid, SCHIP, etc.)..
• Continuously maintain active Cardiopulmonary Resuscitation (CPR) and first aid certification.

Transitions Counseling and Consulting conducts candidate evaluations, interviews, and hiring decisions with real people, not AI.