Patient-Centric Administrative Medical Assistant

Kchnorthidaho; Sandpoint (ID); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Education assistance

401K match

On-site childcare

Job summary

Kaniksu Community Health is seeking an Administrative Medical Assistant to join our PCMH team. You will handle high-volume calls, verify patient information in Athena, schedule visits, and route messages to providers.

The role emphasizes patient-centered care in a fast-paced clinic environment. Ideal candidates have a medical office background, experience with Athena/NextGen, and strong communication and multitasking abilities.

Qualifications

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program or nursing qualification preferred.
• Experience in a medical office, clinic, or healthcare call center is desirable.
• Proficiency with EHR systems (Athena/NextGen) and Microsoft Office.

Responsibilities

• Answer high volumes of calls in a professional manner.
• Verify patient identity and update demographic/insurance information in Athena.
• Schedule, reschedule, and cancel appointments per provider availability.
• Triage calls and route messages to providers or nursing staff.
• Provide information about clinic services, hours, and policies.
• Process prescription refill requests and authorizations as directed.
• Initiate and track patient referrals and required documentation.
• Manage provider task boxes and ensure timely completion of messages and results.
• Document patient interactions in Athena and communicate via phone, email, and portal.
• Follow up on labs, imaging, or referrals and support outreach efforts.

Skills

Verbal communication

Customer service

Multitasking

Problem solving

Education

High school diploma

Medical Assistant program or nursing qualification

Tools

Athena

NextGen

Microsoft Office

Job description

Kaniksu Community Health is seeking an Administrative Medical Assistant to join our PCMH team. You will handle high-volume calls, verify patient information in Athena, schedule visits, and route messages to providers.

The role emphasizes patient-centered care in a fast-paced clinic environment. Ideal candidates have a medical office background, experience with Athena/NextGen, and strong communication and multitasking abilities.